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Technical Support Representative

4 months ago

Baguio City, Philippines EFlexervices Full time
Who we are:

eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Technical Support Representative – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are looking for an awesome individual who has the flair, skill, and experience to understand and provide resolutions to customer concerns and questions via chat. This includes researching for the answers on your own or using your resources on hand, and also being able to think outside of the box and critically.

What you’ll be doing:
Respond to inbound chat conversations.
Be the voice of the customer; give direct feedback and updates on bug and feature requests.
Be able to use their CRM, SaaS, and Salesforce experience to show how to navigate and answer questions around it.
Be able to upsell additional services and make permanent customers.
Route appropriate tickets to CS, Finance, Legal, or Sales.
Accurately categorize and document each interaction.
Occasionally help customers live over Zoom or phone call

Qualifications and Requirements:
Proven work experience as a technical support representative, or a similar role.
2 years of work experience in the same field is a plus.
Hands-on experience with CRM/SaaS applications.
Familiarity with Zapier and/or similar applications.
Familiarity with reporting and Excel/Google Sheets.
Familiarity with chat apps like Intercom and Slack.
Excellent verbal and written communication skills.
Good time-management skills with the ability to handle various open tickets/chats simultaneously.
Strong and keen attention to detail.
Has chat support experience.
Has experience with upselling the product to the customer.
Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together