Technical Support Representative
4 days ago
Maintain, manage and repair IT systems, ensuring seamless operation and minimizing downtime.
- Resolving network issues and troubleshooting technical problems
- Installing and configuring hardware and software to meet business needs
- Identifying and escalating priority issues to ensure timely resolution
- Routing calls to appropriate resources and providing customer support
- Documenting all call information according to standard operating procedures
Additional responsibilities may be assigned or requested by the Team Lead/Supervisor/Assigned POC.
Reports directly to the Team Lead/Supervisor/Assigned POC.
REQUIREMENTS:
- BS in Information Technology or BS in Electrical Engineering graduate
- One year of experience as Technical Support Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Committed and passionate to learn
Job Type: Full-time
Pay: Php20,000.00 - Php21,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Pay raise
- 13th month salary
- Bonus pay
- Performance bonus
Experience: Technical Support Representative: 1 year (Preferred)
Language: English (Preferred)
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