Technical Support Representative
20 hours ago
HR Network Inc is seeking a highly skilled and dedicated Technical Support Representative to join our team. In this role, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat. The ideal candidate will have a proven track record of troubleshooting technical issues, providing timely and professional support, and collaborating with our product development team to improve our products.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat.
- Troubleshoot technical issues reported by customers and work towards a timely resolution.
- Collaborate with the product development team to improve our products and services.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- Proven experience in a technical support role, preferably in a customer-focused environment.
- Demonstrated knowledge of software and hardware troubleshooting methodologies.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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