Sales and Loyalty Retention Representative |
5 days ago
What We’re Looking For At Quantrics, we believe in hiring people who are ready to shine If the following sounds like you, then you’re exactly who we want on our team: At least 18 years old and above. Ability to work up to 40 hours a week according to the following schedule: Hours Of Operation Weekdays and weekends 12AM-9AM (MNL) Willing to work in Naga, CamSur. At least Senior HS or HS Grad (old curriculum). Advance computer knowledge. Must have NBI Clearance prior to Job Offer. Has excellent interpersonal skills. Has At Least 6 Mos. Sales Experience (preferred) Has an ability to overcome sales objections and revert it positively. Must have a background in Accounts Management. Your Qualifications & Skills Excellent English communication—spoken and written. Great with people and a natural problem-solver. Proficient in MS Office and web applications. Fast and accurate typing, sharp comprehension, and top multitasking abilities. Strong analytical and troubleshooting skills in a fast-paced support environment. Previous BPO experience is a plus—but not required What You’ll Be Doing Sell, cross-sell, and upsell the best communication products and services in the market, including Internet, Mobility, Programming, and TV packages. Proactively reach out to potential leads via multiple channels such as phone, email, SMS, and social media. Make outbound calls, primarily to existing customers, to promote products, services, and exclusive offers. Understand customer needs through effective questioning, active listening, and a personalized approach. Recommend the best solutions, provide product demos, and explain current promotions and offers to support customer decisions. Build rapport quickly, overcome objections, and maintain a professional and persuasive communication style. Address customer concerns and provide outstanding service to increase satisfaction and build long-term loyalty. Implement strategies to retain customers and reduce churn by recognizing and responding to their individual situations. Navigate internal computer systems to track calls, gather information, and ensure accurate record-keeping of all interactions. Maintain up-to-date knowledge of all current products, services, pricing, and promotional campaigns. Uphold a high level of confidentiality, professionalism, and integrity in every interaction. Perks That Set Us Apart Earn up to Php 19,000–Php 22,000 + Quarterly Salary Increases* Hybrid/Work-from-Home options (performance-based after probation) HMO with 1 FREE dependent 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash) Life and Accident Insurance from Day 1 Optical, Medicine, and Mental Health Reimbursement 6 Months Paid Maternity Leave + Cash Assistance 15 Days Paid Paternity Leave Ready to Apply? Come Walk In Walk-In Applications Welcome Monday to Friday | 10:00 AM to 5:00 PM Naga, Bicol - Robinsons Naga, 3F Robinsons Cybergate Roxas Ave. Cor Almeda Highway Naga City, Camarines Sur 4400 Weekend/Holiday operations may vary. Stay updated via our social media Ready to Level Up? Bring your Valid ID and Resume. TARA NA SA Q For Pooling Terms and conditions apply. #J-18808-Ljbffr
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