Training Manager

3 weeks ago

Quezon City, Philippines Cobden & Carter International Full time

Join one of the knownoutsourcing solutions providers as a Training Manager. About the role Provide training for both current and newly hired employees to equip them for key responsibilities and tasks. Demonstrate company and client standards by fostering a supportive atmosphere that helps participants achieve their fullest potential. Responsibilities Facilitate engaging training sessions for both new and existing employees, encouraging knowledge sharing and skill application Enhance knowledge retention through effective questioning techniques, engaging presentations, and facilitation skills while providing constructive feedback and coaching. Create and maintain a training environment that fosters trust, learning, and high performance. Prepare for instructional sessions by selecting suitable teaching strategies and materials designed for specific learning formats. Assess learners' knowledge and performance using relevant evaluation models and tools appropriate to the context. Mentor and coach apprentice instructors and train newly assigned instructors. Coordinate various training activities, including presentations on operations, quality, and human resources. Qualifications Bachelor's degree graduate With at least 2 years of work experience as a Training Manager in a BPO Setting Experience in Telco accounts/campaigns Location, Schedule, and Setup Commonwealth or SM Fairview 100% Onsite Night shift By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients. #J-18808-Ljbffr

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