Client Operations Lead

Client Operations Lead Join to apply for the Client Operations Lead role at NCR Voyix About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform‑led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe. Position Summary & Key Areas of Responsibility Customer‑facing position based remotely as part of the APAC Client Operation Lead Team Own the key delivery execution relationship with the customer from the order through fulfilment and is responsible for ensuring all products and services that are cross‑sold are delivered to maintain customer satisfaction Assumes full accountability for the overall success of all projects, products & services through deployment for their customers Manage overall NCR delivery performance, review and fix areas that are under‑performing Responsible for the day‑to‑day delivery of Services – Incident, Problem, Change and Project management Act as a point of escalation and manage issues/incidents to conclusion, utilising NCR support teams and processes Champion Root Cause Analysis, Continuous Improvement and Risk Management & Mitigation Schedule and conduct regular meetings with customers to review delivery quality, plan and ensure new product & services quality assumptions, discuss customer‑specific service issues, seek to uncover new NCR opportunities, and ensure the integrity of all account information Drive performance in critical KPIs including On‑Time In Full (OTIF), as‑sold vs. as‑delivered margin, and execution of field deployment Work with NCR teams to collate, report and deliver Client‑required metrics Work with NCR teams to solve new business opportunities, define customer requirements, request and issue customer quotes Responsible for the successful delivery of Projects and related Programs of Works into the Client’s business environments Ability to resolve issues at the lowest level possible but able to raise issues to senior/executive management as necessary to ensure successful resolution for the customer Position required to manage 3rd parties and customer care visits Position to review and manage product lifecycle and end of life Position to support COL and maintain the data integrity of the estate database Identify and execute effective change control for maximizing revenue Position reports to Executive Client Operations Lead Basic Qualifications 1–3 years of related experience Analytical and/or technical experience, preferably within NCR Services Demonstrated proficiency with Microsoft Office Suite software Excellent written and verbal communication skills Ability to work in a fast‑paced environment and multi‑task; good time‑management and organisational skills Ability to identify and resolve issues with a sense of urgency Detail‑oriented Ability to work as part of a team or independently Willing to work non‑standard business hours as required by customers Preferred Qualifications Experience in the various NCR Lines of Businesses Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, colour, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential. Statement to Third‑Party Agencies To all recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes. When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain. #J-18808-Ljbffr