Team Lead for North America Operations

7 days ago

Baguio City, Philippines NEKSJOB Full time

About the Role:
We are looking for a highly motivated and experienced Team Lead to join our growing North America team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day operations, drive team performance, support client deliverables, and collaborate with cross-functional teams across time zones.

Responsibilities:
• Lead, mentor, and manage a team of professionals supporting the NA region.
• Monitor daily operations and ensure timely delivery of client and internal deliverables.
• Provide hands-on support for escalated technical issues and act as a liaison with engineering or product teams when necessary.
• Drive performance metrics (SLAs, KPIs) and ensure high-quality service delivery.
• Coordinate with global teams to ensure alignment across regions.
• Identify training needs and foster a culture of continuous learning and improvement.
• Manage scheduling, shift planning, and workforce capacity based on business demands.
• Contribute to process optimization and documentation of best practices.
• Assist in hiring, onboarding, and performance evaluations for the team.

Qualifications:
• 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
• Solid understanding of technical concepts, such as systems operations, software support, or data platforms (adapt based on domain).
• Strong problem-solving, analytical, and organizational skills.
• Proficiency with tools such as MS Office, Excel, Outlook.
• Ability to lead distributed teams and work across time zones.
• Excellent verbal and written communication skills in English.
• Experience working in a fast-paced, multicultural environment.

Preferred Skills:
• Experience managing teams in customer service, operations, or support roles.
• Strong interpersonal and conflict resolution skills.
• Familiarity with cross-functional or global teams.
• Ability to stay organized and manage priorities in a dynamic environment.
• Proactive approach to improving processes and team performance.

Why Join Us:
• Be part of a growing global team with opportunities to lead and make an impact.
• Work in a collaborative environment with supportive leadership.
• Competitive compensation and benefits package.
• Opportunities for professional development and career growth.

  • North America Business Developer

    1 week ago

    Baguio City, Cordillera, Philippines beBeeBusiness Full time $40,000 - $60,000

    Job Title: Business Development Representative, Hybrid North AmericaThis role involves identifying and pursuing new business opportunities in North America. The successful candidate will be responsible for generating high-quality leads, qualifying inbound prospects, and converting them into meetings with the sales team.Key Responsibilities:Vet and qualify...

  • Team Lead

    7 days ago

    Baguio, Philippines Neksjob Full time

    About the Role Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural...

  • Team Lead

    7 days ago

    Baguio, Philippines Neksjob Corporation Full time

    About the Role Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural...

  • Talent Attraction Specialist

    1 week ago

    Antipolo City, Calabarzon, Philippines beBeeMarketing Full time ₱1,274,108 - ₱1,592,649

    Job OverviewThis role is designed to drive the attraction of top talent in North America, while working closely with our teams across the globe. The ideal candidate will have a strong understanding of the US/Canada talent market and will be able to leverage innovative sourcing strategies to meet business objectives.Key ResponsibilitiesLead a team responsible...

  • Lead IMS Auditor

    3 weeks ago

    Makati City, National Capital Region, Philippines Bureau Veritas North America Full time

    OverviewLead IMS Auditor (IRCA Certified) role at Bureau Veritas North America.We are seeking a highly qualified Lead IMS Auditor with IRCA Certification and proven external audit experience to join our dynamic team. In this role, you will lead and execute audits in accordance with ISO standards and Bureau Veritas protocols, ensuring clients meet and exceed...

  • Finance Manager

    5 days ago

    Quezon City, Philippines Manulife Insurance Malaysia Full time

    ***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Finance...

  • Electrical Engineer for Bataan Project 1

    3 weeks ago

    Bacolod City, Western Visayas, Philippines Bureau Veritas North America Full time

    Join to apply for the Electrical Engineer for Bataan Project 1 role at Bureau Veritas North America1 week ago Be among the first 25 applicantsJoin to apply for the Electrical Engineer for Bataan Project 1 role at Bureau Veritas North AmericaGet AI-powered advice on this job and more exclusive features.Our people are ambitious and humble, believing in what...

  • Country Finance Controller

    3 weeks ago

    Makati City, National Capital Region, Philippines Bureau Veritas North America Full time

    OverviewJoin to apply for the Country Finance Controller role at Bureau Veritas North America.ResponsibilitiesManage the whole FIN team (Accounting, Treasury, Tax, and Financial Planning & Analysis activities).Ensure proper finance operations including Billing, Accounts Receivable, Accounts Payable, General Ledger, Cost Accounting, Inventory Accounting and...

  • ASAP: Civil Engineer

    3 weeks ago

    Makati City, National Capital Region, Philippines Bureau Veritas North America Full time

    OverviewASAP: Civil Engineer - Water Utility Project at Bureau Veritas North America. We are seeking a skilled and detail-oriented Civil Engineer to support the successful execution of water utility infrastructure projects in the CALABARZON region. The role involves overseeing construction quality, ensuring compliance with project specifications, and...

  • Area Manager

    5 days ago

    Baguio, Philippines Jollibee Group Full time

    The Area Manager for North Luzon will be leading store operations for his/her assigned area. Directs the development of area-specific plans for sales and profit growth and achievement of quality and people targets of existing restaurants in alignment with district strategies. And oversees consistent interpretation, implementation, and achievement of the...