Customer Success Associate

Admin Support/Customer Success/Escalations Specialist

Posted 377 days ago

Permanent

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference and improvement.
• Collaborate closely with the operations team to streamline processes and improve service delivery.
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

KPIs:

• Count of Positive Reviews
• Accuracy on Processing Cancellation Refunds
• Certificate Releasing

Qualifications and Skills:

• Proven experience in a client-facing role, ideally in customer support or client success.
• High attention to detail with a focus on accuracy and quality of work.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Strong interpersonal and communication skills, both written and verbal.
• Problem-solving mindset with the ability to think strategically and execute tactically.
• Capacity to work collaboratively in a team environment and independently when necessary.
• Track record of meeting and exceeding performance metrics and targets.

Benefits: WORK FROM HOME FOREVER + AU MORNING SHIFT. Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt). Long term projects in a growing industry where you will make a significant impact on someone\'s career. Great exchange rates You get to keep what you make. No hefty PayPal/upwork fees. Health Insurance (after 1 year). Fun and encouraging culture. All expenses paid INTERNATIONAL TRAVEL incentive.

Locations vary: Taguig, Muntinlupa, Santa Rosa, Cyberjaya, etc. Posted today

Overview:

Customer service roles across multiple accounts, often with remote work options, HMO, incentives, and various schedules. Responsibilities commonly include handling customer inquiries, providing solutions, and ensuring customer satisfaction. Qualifications typically include 1 year (or more) in a related role, good English communication, and willingness to work in shifts. See individual postings for location-specific requirements.

Representative listings include:

• Customer Service Representative — Taguig / NCR — Gratitude Inc. (1 year experience preferred; on-site or work-from-home options; salary ranges 21k-22k PHP; benefits include health insurance, paid training, etc.)
• Customer Service Representative — Taguig / NCR — Cobden and Carter International (temporary work-from-home setup; salary 18k-21k PHP; benefits include health and life insurance)
• Customer Service Associate — Filipino Native (Travel/Tourism focus); salary 21k-25k PHP; location in San Pedro, Laguna; benefits include on-site parking, paid training, and pay raises
• Healthcare Customer Service Representative — Taguig (temporary work-from-home); salary 18k-21k PHP; benefits include HMO, life insurance, weekend/shift details vary

Note: These listings are aggregated and may include multiple postings with different locations and schedules. Review individual postings for exact requirements and benefits.

Posted today

Requirements (typical): Must have 1 year experience in Shipping/Freight forwarding; Bachelor\'s/College degree in Customs Administration is an advantage; Day shift (8:00 AM–5:30 PM); good communication and customer service skills; English language required.

Salary: 16,000–18,000 PHP

Education: Bachelor\'s (preferred); Experience: 1 year in logistics customer service (preferred)