Customer Success Manager

9 hours ago

Leyte, Philippines Red Piranha Full time

PH Remote position (candidate must be based in the Philippines ) Employment type: 2-year contract (option to renew) Hours: Monday – Friday, 40 hours per week Employee share option program About the role We are looking for an organised, efficient and motivated Customer Success Manager with exceptional problem solving, multi-tasking and project management skills to join our growing team You will build a strong trusting relationship with the Sales Team by being proactive and providing them timely and accurate administrative data-driven support so they can focus on doing what they do best … Sales You will work directly with our clients providing them Level 1 Technical Support to resolve queries ensuring customer satisfaction, as well as prepare relevant reports and documentation to support the team. Do you have exemplary 5-star communication and project management skills? If this is you, we’d love to meet you Key responsibilities Provide timely and professional support to the Sales Team and wider business, undertaking a wide variety of administrative, support and coordination functions working with both internal and external parties Resolve product or service problems by clarifying the customer’s complaints, determining the cause of the problem, selecting and explaining the best solution to resolve the problem, expediting correction or adjustment and following up to ensure resolution. Attend relevant meetings, record meeting notes, documenting key takeaway and action items Create and maintain records in CRM/ERP, and ensuring all data is up to date, organised and accessible Develop and prepare correspondence, documents, reports and present in a timely, efficient and professional manner Ability to handle confidential information with integrity Assist in project management by tracking deadlines, monitoring progress and coordination with relevant stakeholders About you Bachelor of Science in Information Technology and demonstrated 3-5 years in a Customer Success Manager position, or similar, ideally in a fast-paced environment Exceptional project management and time management skills across multiple calendars in a project support or coordination capacity Demonstrates a high level of technical competency, proficiency in Microsoft O365, including SharePoint Ability to handle confidential information with integrity Ability to work as a part of a team or autonomously Highly developed communication and interpersonal skills, enabling the development of and maintenance of professional and productive relationships with both internal and external stakeholders Strong organisational and multitasking skill with high attention to detail and accuracy Strong written and verbal communication skills You are a self starter, positive ‘can do’ attitude, enthusiastic and self-motivated with the drive to succeed You are a business support administrator genie, who others can trust and rely on Clearance Requirements Ability to obtain and maintain a Police Clearance #J-18808-Ljbffr

  • Customer Success

    1 week ago

    Leyte, Philippines Hire Overseas Full time

    We’re looking for a Customer Success & Operations Manager who can own the client experience from onboarding through execution while coaching and managing a remote team to deliver consistently high-quality work. This role blends customer success, operations oversight, and process management . You’ll act as the bridge between customers and the internal...

  • Customer Success Associate | Accounts Management

    3 weeks ago

    Leyte, Philippines Squadzip Full time

    Customer Success Associate | Accounts Management Join or sign in to find your next job Join to apply for the Customer Success Associate | Accounts Management role at Squadzip Job Overview We are seeking energetic and driven individuals to promote the idea that productive work can be done from anywhere. Squadzip is the digital extension of the office, serving...

  • Customer Care Associate

    3 weeks ago

    Leyte, Philippines Remote Full time

    Overview Customer Care Associate at Remote (Remote) Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. All positions are fully remote. Responsibilities Responsible for solving tickets per week...

  • Senior Customer Advocate

    7 days ago

    Leyte, Philippines BOLDR PH, INC. Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Customer Support Manager

    4 weeks ago

    Leyte, Philippines Buscojobs Full time

    Section Supervisor- Customer Service Representative Hilongos, Leyte ₱ - ₱ Y Prince Retail Group of Companies Posted 1 day ago Job Description About us To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores...

  • Senior Customer Advocate

    4 days ago

    Leyte, Philippines Boldrimpact Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Project Delivery Manager

    7 hours ago

    Leyte, Philippines DEVTAC CRM Inc. Full time

    Responsibilities End-to-end Project Management responsibilities including development and management of project plans, issue management, change control management, resource and budget management, knowledge transfer, publishing recurring status reports, overseeing the creation and sign-off of deliverables. Overall management of specific client engagements,...

  • Customer Experience Specialist

    3 days ago

    Leyte, Philippines ACCPRO INTERNATIONAL Full time ₱240,000 - ₱300,000 per year

    Location: Baybay, LeyteInterview Mode: face to face (Onsite)Work Set-up: OnsiteWork Schedule: Monday - Friday (Night shift )RESPONSIBILITIES:Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.Represents the brands to which he/she is assigned and familiarizes themselves with each brand's online selling...

  • Production Manager

    1 week ago

    Leyte, Philippines More Staffing LLC Full time

    Job Title Production Manager Location Remote Reports To TBD Working Hours 40 hours per week / Full-time Job Description The success of our mission to provide Christians with spiritually rich and edifying books depends on careful stewardship of our inventory. We are seeking a highly analytical, detail-oriented, and efficient Production Manager to oversee...

  • Client Experience Manager

    4 weeks ago

    Leyte, Philippines BOLDR PH, INC. Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for bolder impact. We employ just over a thousand team members across five...