Senior Talent Acquisition Manager

San Fernando, PH Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization. Senior Talent Acquisition Manager will own and drive the end‑to‑end recruitment strategy for MCI in the Philippines. This role requires a strategic leader with a proven track record in building high‑performing teams, influencing stakeholders at all levels, and scaling recruitment operations in a fast‑growing, global environment. Only candidates currently residing in San Fernando, Pampanga or nearby areas in Luzon will be considered, as this role requires onsite presence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. Key Responsibilities Develop and execute the talent acquisition strategy aligned with business objectives. Lead, mentor, and manage the TA team, fostering a high‑performance culture. Drive innovative sourcing strategies to attract top‑tier talent across all levels and functions. Collaborate with business leaders to forecast talent needs and create workforce plans. Ensure an exceptional candidate experience from application through onboarding. Analyze recruitment metrics and provide insights to continuously improve processes. Manage employer branding initiatives to position MCI as an employer of choice. Partner with HR and leadership to align TA strategy with organizational goals. Oversee compliance with local labor laws and global recruitment standards. Candidate Qualifications Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience. Master’s degree or relevant HR/Talent Management certification is highly preferred. Minimum 8–10 years of experience in Talent Acquisition, with at least 3 years in a senior/leadership role. Experience managing recruitment at a director‑level scope, including strategy, team leadership, and budget management. Deep understanding of talent acquisition best practices, labor market trends, and employer branding. Strong stakeholder management, communication, and influencing skills. Proven ability to implement scalable processes and drive recruitment KPIs in a fast‑paced environment. Conditions of Employment Must be authorized to work in the Philippines. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. HMO plus dependent and dental coverage. Free meal during training. Career growth and learning opportunities. Allowances (rice, clothing, laundry, meal). Performance and loyalty bonuses. Frequent disinfection and fogging of workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‑site events. In‑office rewards, raffles, recognition gifts, and treats. Physical Requirements This role operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including phone, copier and printer. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. #J-18808-Ljbffr