Customer Experience Manager

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 552 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

• Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships. Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings. Manage accounts from the turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to the final delivery of the property title in the vecino's name. Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards. Provide quarterly updates on project progress to vecinos. Act as a liaison between vecinos and internal teams to resolve any issues efficiently. Ensure all communications comply with company standards, procedures, guidelines, and policies. Maintain accurate and up-to-date records in databases, goal trackers, and other monitoring systems for improved team efficiency and evaluation. Submit reports to the Team Lead as required.
• Collection Support: Collaborate with the collection support group to ensure annual collection targets are met. Facilitate communication between vecinos and the collection support group regarding their bank loan application status. Proactively identify and reach out to accounts with delinquent payments, unresponsiveness, or non-compliance with requirements.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or a related field (preferred)
• Minimum of 1 year of experience in customer service or account management
• Excellent communication, interpersonal, and relationship-building skills
• Strong problem-solving and conflict resolution skills
• Highly organized and detail-oriented with a commitment to accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and as part of a team
• Positive attitude and a passion for providing exceptional customer service

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact on people's lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office or drop us a message on our website.

This advertiser has chosen not to accept applicants from your region.

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.

• Open to fresh graduates and college undergraduates with related working experience
• BPO experience is an advantage
• Must have good English communication skills
• Willing to work in Alabang on shifting schedules

This advertiser has chosen not to accept applicants from your region.