Customer Experience Agent
2 days ago
Associate, Customer Relations - Philippines Based Role
Location: 1631 Taguig, National Capital Region
Posted: 552 days ago
Job DescriptionPermanent
About the Role
A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.
Responsibilities- Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships. Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings. Manage accounts from CTS turnover to final delivery of the property title in the vecino\'s name. Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards. Provide quarterly updates on project progress to vecinos. Act as a liaison between vecinos and internal teams to resolve issues efficiently. Ensure communications comply with company standards, procedures, guidelines, and policies. Maintain accurate records in databases and monitoring systems. Submit reports to the Team Lead as required.
- Collection Support: Collaborate with the collection support group to meet annual collection targets. Facilitate communication regarding bank loan application status. Proactively identify and reach out to accounts with delinquent payments, unresponsiveness, or non-compliance with requirements.
- Bachelor\'s degree in Business Administration, Customer Service, or related field (preferred)
- Minimum 1 year of experience in customer service or account management
- Excellent communication, interpersonal, and relationship-building skills
- Strong problem-solving and conflict resolution skills
- Highly organized and detail-oriented; proficient in Microsoft Office Suite
- Ability to work independently and as part of a team
- Positive attitude and passion for providing exceptional customer service
Why Join Us
At this leading developer, you will have the opportunity to positively impact homeowners by ensuring a smooth and positive experience. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.
Disclaimer: Black Pearl will never ask for money to process or consider applications. If you encounter such requests, call our office or contact us through our website.
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