Senior Team Lead, Service Delivery

4 weeks ago

Philippines TTEC Full time

Overview

Join to apply for the Senior Team Lead, Service Delivery role at TTEC . As a Service Delivery - Senior Team Lead working onsite in Bacolod City, Philippines, you’ll be a part of bringing humanity to business.

Our Great Place to Work certification in the Philippines reflects our culture and commitment to an amazing workplace.

What You’ll Be Doing

Do you have a passion for leading, mentoring and coaching? In this role, you’ll support and motivate Team Leads to meet goals, answer associate questions, resolve issues, provide feedback and know when to escalate to the next level of support. You’ll help create and maintain a positive work environment for your team, ensuring we meet client requests and acknowledge a job well done.

You’ll report to the Senior Manager, Service Delivery. We’re looking for an experienced leader who can act as one, encouraging and motivating your team to resolve issues, accomplish goals and support career mobility.

During a Typical Day, You’ll
  • Mentor Team Leads to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products or processes of projects
What You Bring To The Role
  • Associate degree, technical school or equivalent work experience
  • Minimum 1 year call center or equivalent work experience
  • Continuously promote a performance-driven culture and aim for excellence
  • Engage and support your team with proper tools and systems to accomplish day-to-day tasks
  • Mentor and inspire others
  • Customer-focused mindset
  • Computer knowledge
What You Can Expect
  • Career and professional development opportunities
  • An inclusive culture and community-minded organization
  • A global team of lifelong learners guided by our company values
  • Paid time off (PTO) and wellness/healthcare benefits information
  • Competitive compensation and bonus opportunities, plus other benefits
About TTEC

Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We serve many leading brands worldwide with a human-centric approach.

Equal Opportunity Employer : TTEC is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Locations : Primary Location – PH-Western Visayas-Bacolod; Other Locations – PH-National Capital-Pasay City, Metro Manila; PH-National Capital-Quezon City, Metro Manila; PH-Central Luzon-Pampanga; PH-Central Visayas-Dumaguete; PH-Central Visayas-Cebu City; PH-Calabarzon-Santa Rosa; PH-Calabarzon-Lipa.

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