Manager, Service Delivery

3 weeks ago

Philippines TeleTech Holdings, Inc. Full time

Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite in Cainta, Philippines, you’ll be part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for leading, mentoring, and coaching? Are you looking for an opportunity to learn more about the industry, gain management experience, and work with an iconic brand? In this role, you’ll support and motivate your team to meet client goals, answer associate questions, resolve issues, and handle customer escalations, all while ensuring a quality customer experience. You’ll play a key role in creating and maintaining a positive work environment, meeting client needs, and recognizing excellent performance.

Reporting Structure

You’ll report to the Senior Manager, Service Delivery. We seek a leader who can encourage and motivate the team to resolve issues, achieve goals, and support career development.

A Typical Day
  1. Improve key success metrics such as Customer Satisfaction Score, Service Level Goals, and Quality Goals.
  2. Coach associates to meet company and client objectives, address employee issues, and coordinate training on relevant information.
  3. Manage multiple tasks and projects efficiently, monitor team attendance and absence.
What You Bring to the Role
  • At least 1 year of call center or equivalent experience.
  • A performance-driven mindset and a drive for excellence.
  • Ability to support your team with the necessary tools and systems.
  • Mentoring and inspiring skills.
  • Customer-focused attitude.
  • Ability to analyze and interpret data for reporting purposes.
What You Can Expect
  • Support for your career and professional growth.
  • An inclusive, community-oriented culture that encourages giving back.
  • A global team of lifelong learners guided by our company values.
  • Benefits including paid time off, wellness, healthcare, and more (visit for details).
  • Competitive compensation, performance bonuses, and additional perks like tuition reimbursement.
About TTEC

Since 1982, TTEC has been helping companies create engaging, profitable customer experiences through a combination of humanity and technology. We serve leading brands worldwide, communicating via calls, messaging, text, and video chat, starting with you.

Our Commitment to Diversity

TTEC is an equal opportunity employer committed to diversity and inclusion. We value all individuals and strive to create a workplace where everyone feels valued, respected, and authentic. Diversity enhances our strength and allows us to serve our communities better.

#LI-(Onsite)

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