Automotive Technician | Customer Service | Alabang

Overview Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, scales advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate, Automotive Responsibilities Evaluate Repair Order status. Communicate with the suppliers from the United States (US) and Canada to check and follow-up on repairs that are in various incomplete status. Assist the suppliers on completing the Repair Orders to be released for payment. Assess to Complete, Cancel or Void the Repair Orders and/or Invoices. Liaison with other departments to help resolve the supplier’s issues and update the Auto Integrate (AI) System. Communicate with the suppliers from the United States (US) and Canada to update their Payment Terms and/or Enrollment Validation & Documentation. Data entry for recall notices for documentation and mailed out within 10 business days for US customers and 60 days for Canadian customer recalls. Communicate with the suppliers from the United States (US) and Canada to verify and document completion of work. Qualifications Minimum Qualifications / Skills HS Graduate required. Must be flexible to work any schedule. Ability to work in a fast-paced and high-volume service center. Preferred Qualifications Proficient computer skills and attention to detail. Ability to type 30 wpm minimum with 85% accuracy. Excellent English oral and written communication skills - using proper grammar with smooth flow. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, built on integrity and inclusion, allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Equal Opportunity Employer Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Be cautious of scams that involve purchasing a starter kit, paying to apply, or purchasing equipment or training. #J-18808-Ljbffr