Customer Support Executive

Overview

This range is provided by Sleek. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Join Sleek as a Customer Support Executive and be the frontline voice for our clients—helping entrepreneurs and SMEs seamlessly navigate company incorporation, accounting, audit and compliance in Australia. This is a fully remote role where you\'ll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Sleek launched in 2017 and now has around 15,000 customers across offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We are backed by world-class investors and on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

We are a regulated entity and require background checks as part of our hiring process. By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Our mission and outcomes for the next 6–12 months are centered on delivering exceptional remote support for clients navigating business incorporation, accounting, and compliance in Australia.

• 95% calls answered
• 95% adherence to SLAs for mean time to respond and resolution for all tickets
• No more than 10% backlog of pending tickets at any time

• Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through Sleek\'s digital platforms (e.g., onboarding, document submissions)
• Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
• Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service
• Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content

Must-Have:

• Great communication: Outstanding English (written and spoken)
• Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
• Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
• Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

• Basic knowledge of Australia\'s business regulations (e.g., taxes, company filings)
• Experience in a fast-paced startup/scale-up environment

The successful candidate will participate in the interview stages, expected to last no more than 3 weeks from start to finish. Interviews may be held via video call or in person depending on location and role.

• HR Screening: 30-minute chat with Talent Acquisition
• Case Study: 60-minute session with Hiring Manager
• Career Deep Dive: 30/60-minute discussion with Hiring Manager
• Behavioural Fit Assessment: 60-minute chat with HR or leadership
• Offer & References: Non-binding offer followed by reference checks

Remuneration is competitive and includes additional financial, wellbeing and lifestyle benefits.

As Sleek is a regulated entity, background checks may be conducted, including verification of education, criminal history, political exposure, and bankruptcy or adverse credit history. We will obtain your consent before checks. Depending on the role, an adverse result may affect probation outcomes.

By applying, you confirm you have read and agree to our Data Privacy Statement for Candidates.

Humility, kindness, flexibility (remote work, flexible hours), financial benefits, personal growth opportunities, and ongoing AI initiatives. Sleek is a certified B Corp and has committed to sustainable practices and reforestation efforts.

Seniority level: Mid-Senior level | Employment type: Full-time | Job function: Customer Service | Industries: IT Services and IT Consulting