Senior Operations and Dispatcher

4 weeks ago

Calamba, Philippines ConnectOS Full time

Overview Senior Operations and Dispatcher (US Home Restoration, WFH) role at ConnectOS. Salary: P70,000-P85,000 (Monthly Package). Schedule: 8:00PM to 5:00AM Manila Time. Responsibilities Own and manage scheduling and dispatch operations to ensure seamless daily service flow. Assign service calls to technicians with precision, factoring in skillset, workload, location, and priority. Monitor job progress in real time and proactively resolve delays, risks, or emergencies. Provide timely updates and professional communication to customers, addressing concerns with urgency. Maintain accurate service records and review prior-day tickets to ensure all open or incomplete items are fully resolved. Qualifications Operations & Dispatch Expertise - 5-8 years of experience in dispatch/service industries (e.g., home repairs, HVAC, restoration, flooring, windows). Scheduling & Multi-tasking Skills - Ability to manage multiple technicians, schedules, and incoming calls simultaneously. Customer Service Excellence - Strong client communication, problem resolution, and adaptability to different personalities. Crisis & Problem-Solving Skills - Ability to act decisively under pressure, reallocate resources, and maintain service flow. CRM & Systems Proficiency - Skilled in dispatch boards, CRM systems, Microsoft Office, and Google Workspace. Leadership & Operations Oversight - Proven ability to lead, spot process gaps, and suggest operational improvements. Billing & Administrative Accuracy - Experience handling invoicing, service records, and documentation. Benefits WFH Medical, Dental Coverage and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Regular Company Events, Work Life Balance, and Career growth opportunities Equal Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. #J-18808-Ljbffr

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