Information Technology Manager
1 week ago
The IT Manager will lead the design, development, and integration of a technology ecosystem that connects customer application, billing, and service management , while ensuring security, scalability, and interoperability . A critical competency for this role is DevOps leadership — building automated, reliable, and scalable environments that support continuous integration, deployment, and delivery of digital solutions. Key Responsibilities Oversee the integration layer and API management ensuring secure, reliable, and scalable data exchange. Establish data governance and ensure compliance with both internal and external standards. Digital Platform Development Lead the design and deployment of a customer-facing digital platform that enables end-to-end customer application and onboarding, real-time tracking of projects, billing, payments, and consumption insights, and after-sales service requests and support Ensure the platform architecture supports multi-utility deployment , allowing replication and localization across different entities. Incorporate analytics and reporting tools to support customer insights and operational monitoring. Establish a DevOps practice for the continuous integration, testing, deployment, and monitoring of applications. Implement automation pipelines for infrastructure as code (IaC) , containerization (e.g., Docker, Kubernetes) , and cloud scalability . Oversee the selection and management of cloud infrastructure providers (AWS, Azure, or GCP) and ensure cost-effective and secure operations. Ensure high availability, disaster recovery, and system resilience. Cybersecurity & IT Risk Management Integrate IT security and data privacy into every stage of system design and operation. Ensure compliance with the Data Privacy Act of 2012 , Meralco’s cybersecurity standards , and other industry regulations. Implement proactive cybersecurity measures such as access control, vulnerability scanning, and threat detection. Develop and maintain business continuity and disaster recovery plans. Oversee daily IT operations, including network, systems, and application support. Manage vendor relationships and ensure deliverables meet technical and service-level requirements. Monitor and report IT performance metrics, ensuring alignment with business outcomes. QUALIFICATIONS Education Bachelor’s degree in Information Technology, Computer Science, or Engineering. Experience At least 10 years of experience in IT , with 5+ years in a leadership role managing enterprise-scale or multi-system integration projects. Strong background in solutions architecture, DevOps, cloud environments, and application lifecycle management . Proven experience integrating systems with utility or energy sector platforms Experience leading cross-functional teams and external technology vendors. Proficiency in DevOps tools and frameworks (e.g., Jenkins, GitLab CI/CD, Docker, Kubernetes, Terraform). Strong understanding of API design, cloud computing, and microservices architecture . Deep knowledge of information security frameworks (ISO 27001, NIST, CIS Controls). Strong project management, analytical, and communication skills. Strategic thinking with the ability to translate business needs into scalable technology solutions. Seniority level Director Employment type Full-time Job function Information Technology IT Manager - Retail (with ERP Experience) #J-18808-Ljbffr
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