User Research Manager

2 weeks ago

Pasig, Philippines Hcreates Information Technology Full time

Overview

We are a leading furniture e-commerce company dedicated to providing high-quality home furnishings and exceptional customer experiences. As we continue to grow, we’re looking for a professional user expert to join our team

Responsibilities
  • Conduct in-depth interviews with users in the European and American markets to uncover core needs and pain points related to furniture products (e.g., functionality, design, materials, pricing).
  • Design and execute qualitative research (e.g., one-on-one interviews, focus groups) and quantitative surveys (questionnaire design, data analysis), identifying user behavior patterns and market trends.
  • Collaborate with product, design, and marketing teams to translate user insights into actionable product optimization recommendations and market strategies.
  • Track trends in the European and American furniture industry, analyze competitors’ product strategies, and produce regular market research reports.
  • Build and maintain a diverse and representative user database for the European and American markets, ensuring varied research participants (e.g., different family structures, consumption levels, regional differences).
Qualifications
  1. 3-5 years of experience in user research, market research, or product management, with familiarity with European and American market culture and consumer behavior; experience in the furniture/home goods industry is preferred.
  2. Proficient in qualitative research methods (in-depth interviews, fieldwork, user journey mapping) and tools (e.g., Nvivo, Dovetail).
  3. Basic quantitative analysis skills (questionnaire design, SPSS/Excel data processing).
  4. Excellent cross-cultural communication skills to accurately capture latent needs of non-native speakers.
  5. Fluency in both Chinese and English (required for conducting independent English interviews and report writing).
Details
  • Location: Philippines
  • Job Type: Full-time
  • 2 days rest on weekends
  • Salary: Competitive salary, will raise it for government-m mandated insurance and benefits after 3-6 months
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