Client Service Manager

2 weeks ago


Manila, Philippines TaskUs Full time

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one idea to create a different breed of Business Processing Outsourcing (BPO). We understand that growth for our partners requires a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world.

What We Offer : TaskUs prioritizes employees' well-being with competitive industry salaries and comprehensive benefits. Our People First culture is reflected in Total Rewards, Wellness, HR, and Diversity. We support an inclusive environment and encourage internal mobility and professional growth at all stages of a career within TaskUs.

What does a Client Services Manager do? Think of yourself as someone who will play a direct role in the operational growth, change, and innovation of the business with strategic initiatives.

Imagine a role focused on your team’s growth and on achieving the company’s goals.

Senior Client Services Manager , you will:

  • Manage new and existing campaigns with autonomy through the client lifecycle under the guidance of a Director or Senior Director
  • Ensure that all campaign metrics/SLAs are met and clients are highly satisfied with the teams’ performance
  • Client Management (30%)
  • Conduct weekly/monthly/quarterly business reviews
  • Be the proactive conduit reporting progress/activities to/from clients and facilitate communication between internal teams regarding client needs
  • Conduct face-to-face meetings with clients to effectively manage the accounts, with the aim of becoming a trusted partner
  • Understand client needs and what is important for their success
  • Financial Management (25%)
  • Achieve annual top-line revenue generated by campaigns as forecasted, and gross margin % month to month as forecasted by finance
  • Grow headcount, revenue and margins on accounts
  • As needed, lead contract negotiations during the contract lifecycle
  • Communication (20%)
  • Influence across teams and stakeholders; provide actionable feedback for improvement
  • Present professionally to groups and in one-on-one settings; host engaging client visits
  • Operational Management (15%)
  • Take ownership of issues and drive resolution
  • Meet contractual KPI expectations for the account
  • Achieve Customer Satisfaction Score of 8+
  • Administer internal/external reporting requirements
  • Strategic Management (10%)
  • Identify opportunities for growth with clients
  • Lead internal focus on short- and long-term objectives; identify risks and enable innovation
  • Drive performance enhancement and value initiatives for clients

Skills

  • Experience in managing international teams
  • Hands-on experience with process improvement and project management; intermediate to advanced knowledge of Google Suite, Excel, Zendesk, Salesforce CRM, Salesforce Service Cloud; quantitative modeling
  • Experience with other CRM, customer service technology and cloud-hosted telephony is a plus
  • Interest in how new technologies and businesses are changing the face of work

Do you have what it takes to become a Client Services Manager ?

Requirements (including, but not limited to):

  • 3+ years experience in a consulting and/or account management role in retail and/or social media verticals
  • 3+ years experience in managing customer care, call centers and/or back-office operations
  • 3+ years experience in startups or high growth companies
  • Driven to self-improve and extend knowledge and influence
  • Practical and action oriented
  • Ability to sell and be persistent
  • Ability to inspire and persuade people
  • Willing to work long hours, including weekends
  • Willing to travel up to 30% of the year, including international travel; ability to stand and sit for sustained periods
  • Close visual acuity to analyze data and figures

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies. We serve sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had approximately 47,700 employees across 27 locations in 13 countries, including the United States, the Philippines and India.

We believe that innovation and high performance come from diverse backgrounds. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in the hiring process, please let us know.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know. Please ensure you are communicating with authorized TaskUs recruiters only. We will not solicit money from you during the application process.

DEI

We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. If you need reasonable accommodations in the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and, where applicable, apply through official channels.

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines HR Manager Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionCDP Group, founded in 2004, is the leading HCM SaaS+ platform provider in China. We offer a comprehensive scenario-based offering that integrates cloud-based value-added services for payroll, benefits, talent acquisition, talent development, and workforce management. With over 900 customers spanning 45 key industry verticals, we are known...


  • Manila, National Capital Region, Philippines Empower Full time ₱900,000 - ₱1,200,000 per year

    The Manager Client Services is responsible for managing and overseeing assigned client service activities with retirement plans. This position is responsible for ensuring quality service of individual products is provided to all clients in an efficient cost-effective manner. Provides leadership to all members of the team including their growth and...


  • Manila, Philippines Empower Full time

    Manager Client Services page is loaded## Manager Client Servicesremote type: Onsitelocations: PH Manilatime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 14, 2025 (30+ days left to apply)job requisition id: R. Our vision for the future is based on the idea that transforming financial lives starts by giving our...


  • Manila, National Capital Region, Philippines AS White Global Full time ₱900,000 - ₱1,200,000 per year

    THE OPPORTUNITYSpecializing in talent acquisition and management, AS White Global collaborates with Australian companies to establish high-performing international teams in Southeast Asia. We help businesses seamlessly connect with top-tier talent, integrate these teams, and ensure both functional and cultural alignment to provide sustainable and...


  • Manila, National Capital Region, Philippines Empower Full time ₱900,000 - ₱1,200,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Client Services

    5 hours ago


    Manila, National Capital Region, Philippines Velocity Made Good International (PH) Inc. Full time $70,000 - $120,000 per year

    About VMG Premedia, a division of Velocity Made GoodVMG Premedia is a global leader in digital publishing and creative services, partnering with world-renowned publishers and brands to deliver high-impact products and services that support our clients' print, digital, and social channels. We provide powerful products and technologies, and world-class...


  • Manila, Philippines JPMorgan Chase & Co. Full time

    Join our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Trade Finance to drive client satisfaction and business growth. Job Summary As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic advice and...


  • Manila, Philippines JPMorganChase Full time

    Overview Join our dynamic Client Service Account Management team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. Responsibilities Manage Client experience...


  • Manila, National Capital Region, Philippines JPMorganChase Full time $100,000 - $150,000 per year

    JOB DESCRIPTIONJoin our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Treasury Services to drive client satisfaction and business growth.Job Summary:As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing...


  • Manila, National Capital Region, Philippines Empower Full time $40,000 - $60,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...