Support Analyst- Accounting

2 days ago

Baguio, Philippines Openmind Technologies Inc. Full time

Overview

Job Title: Support Analyst - Accounting

Location: Baguio, Philippines (Onsite)

Department: APAC Operations / Technical Services

As a Support Analyst- Accounting, you will add to the positive and supportive team dynamic, with an optimistic and open-minded approach. You'll be able to work autonomously but will value teamwork and support of those around you. You will be the first point of contact for the clients, providing front-line support and communicating with them confidently and professionally. You will have the opportunity to utilise you’re accounting and customer service knowledge to help the clients get the most from our growing legacy product.

Responsibilities
  • Provide internal and external frontline telephone and email support for users.
  • Work through and maintain multiple pending cases on our CRM (Salesforce) that require expert care and attention.
  • Manage all calls professionally and resolved within the required time frame.
  • Assist clients to install and configure on their office PC’s and servers
  • Provide Technical and analytical troubleshooting for general issues raised by our clients
  • Utilising our internal knowledgebase, you will be expected to find and follow troubleshooting articles with clients.
  • At times you will work closely with our Technical Escalation Teams, who are available to assist and support you were needed.
  • Aid in testing and developing to ensure product enhancements meet Client’s expectations.
Qualifications
  • Must have at least 1 year of experience in the accounting industry
  • Experience with using and/or supporting accounting software like Xero, QuickBooks, and MYOB is highly regarded
  • Exceptional command of the English language – both written and verbal comprehension
  • Experience as a customer service representative for a software company is highly regarded but not essential
  • Proven experience demonstrating problem-solving ability
  • Strong customer focus and attention to detail
  • Experience in the real estate industry is highly regarded
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