Real Estate Accounting Support Analyst

3 weeks ago

Baguio, Philippines Openmind Technologies Inc. Full time

Overview

Job Title: Support Analyst – Accounting (Real Estate Accounting Support Analyst), Location: Baguio, Philippines (Onsite), Department: APAC Operations / Technical Services

About the Role: As a Support Analyst – Accounting (Real Estate Accounting Support Analyst), you will contribute to a positive and supportive team dynamic with an optimistic and open-minded approach. You will be able to work autonomously while valuing teamwork and support from those around you. You will be the first point of contact for our clients, providing front-line support and communicating with them in a confident and professional manner. You will have the opportunity to utilise your accounting and customer service knowledge to help our clients get the most from our growing legacy product.

Responsibilities
  • Provide internal and external frontline telephone and email support for users.
  • Work through and maintain multiple pending cases on our CRM (Salesforce) that require expert care and attention.
  • Manage all calls in a professional manner and resolved within the required time frame.
  • Assist clients to install and configure on their office PC’s and servers.
  • Provide Technical and analytical troubleshooting for general issues raised by our clients.
  • Utilising our internal knowledgebase, you will be expected to find and follow troubleshooting articles with clients.
  • At times you will work closely with our Technical Escalation Teams, who are available to assist and support you where needed.
  • Aid in testing and developing to ensure product enhancements meet Client’s expectations.
Qualifications
  • Must have at least 1 year of experience in the accounting industry.
  • Experience with using and/or supporting accounting software like Xero, QuickBooks, and MYOB is highly regarded.
  • Exceptional command of the English language – both written and verbal comprehension.
  • Experience as a customer service representative for a software company is highly regarded but not essential.
  • Proven experience demonstrating problem-solving ability.
  • Strong customer focus and attention to detail.
  • Experience in the real estate industry is highly regarded.
Why Join Us
  • Be part of a growing global team with opportunities to lead and make an impact.
  • Work in a collaborative environment with supportive leadership.
  • Competitive compensation and benefits package.
  • Opportunities for professional development and career growth.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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