Loan Processor

Looking for (Philippines-based) candidates

Job Role: Loan Processor

Salary range: $1,800 - $2,400 AUD/month (before deductions)

Work Schedule: 9:00 AM – 5:00 PM AEST / 7:00 AM – 3:00 PM PH Time

Note: During daylight saving time (around October to March), the start time would usually shift to 6:00 AM PHT. However, this can be adjusted to 7:00 AM to make it more manageable.

Engagement type: Employer of Record (EOR)

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be hired by the client as a full-time employee with an expectation of exclusivity (not working for other companies). We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home

Who The Client Is: Our client is a boutique advisory firm focused on helping professional service businesses and their clients navigate complex lending needs. They take a highly strategic approach to structuring debt, offering solutions that go well beyond standard lending services.

Role Overview: We're seeking a detail-oriented and ambitious Loan Processor to join our growing operations team. This role offers an exceptional opportunity to learn from industry-leading systematic processes while building a career in premium mortgage services.

You'll start by managing 10-15 applications monthly and progress to full capacity (40+ applications) within 90 days. Working closely with our Senior Loan Processor and Strategy team, you'll develop expertise across all application types while contributing to the systematic excellence that sets Alcove apart from traditional mortgage brokers.

This role is perfect for someone who thrives on systematic approaches, values continuous learning, and wants to build a career with clear progression opportunities in a fast-growing, premium mortgage advisory business

Key Responsibilities:

Application Processing & Submission

• Process and submit mortgage applications prepared by our strategy team with exceptional attention to detail
• Start with simpler refinance applications and progress to complex purchase scenarios under guidance
• Manage application workflows using Broker Engine and Apply Online platforms
• Coordinate with clients, lenders, solicitors, conveyancers, and various third parties
• Handle discharge processes with outgoing lenders and manage settlement coordination

MIR Management & Problem Resolution

• Respond to lender MIRs (More Information Required) initially with strategy team support
• Develop autonomy in handling routine MIR responses as experience grows
• Collaborate with Andrew and strategy team on complex scenarios requiring expert input
• Learn to anticipate and prevent common application issues through systematic approaches
• Track and resolve application bottlenecks to maintain smooth processing timelines

Systematic Process Execution

• Follow proven systematic approaches to ensure consistent, high-quality outcomes
• Utilize comprehensive template databases and organizational frameworks
• Maintain meticulous documentation and compliance audit trails
• Execute proactive client communication protocols that support our "Expect More" brand
• Contribute feedback on process improvements and efficiency opportunities

Professional Development & Growth

• Learn from Senior Loan Processor's systematic methodologies and industry expertise
• Participate in lender training sessions and industry development programs
• Build relationships with key lenders and understand their specific requirements
• Develop specialized knowledge in complex application types (SMSF, commercial, etc.)
• Contribute to team knowledge sharing and continuous improvement initiatives

Essential Qualities

• Systematic mindset: You naturally organize work, follow processes methodically, and take detailed notes
• Autonomous learner: You proactively seek solutions and reduce dependency on others over time
• Quality focus: You take pride in accuracy and thoroughness rather than just speed
• Exceptional communication: Strong written English for professional client and stakeholder interaction
• Growth oriented: You're ambitious about developing expertise and taking on increasing responsibility

Experience Requirements

• Mortgage processing experience preferred but exceptional candidates new to the industry will be considered
• Understanding of Australian lending landscape (basic knowledge acceptable, comprehensive training provided)
• Proficiency with Apply Online or similar platforms (training provided for specific systems)
• Administrative or customer service background demonstrating attention to detail and client focus
• Technology comfort for learning new systems and optimizing digital workflows

Personal Attributes

• Natural problem-solver who identifies issues early and proposes solutions
• Comfortable working with offshore team coordination and Australian business hours
• Resilient under pressure with ability to manage competing priorities
• Collaborative team player who also works effectively independently
• Continuous improvement mindset with openness to feedback and coaching

Work Arrangement & Expectations:

This is a remote role that will be set up as Employer of Record (EOR)

To ensure alignment and transparency, successful candidates will be expected to:

• Be available for meetings and collaboration during core 9:00 AM – 5:00 PM AEST
• Disclose any existing ongoing roles or client work
• Reflect this engagement on LinkedIn profile

Why work with our client?

Exceptional Learning Environment

• Learn from industry-leading systematic processes and proven methodologies
• Direct mentorship from experienced Senior Loan Processor and Strategy team
• Access to comprehensive training programs and lender relationship development
• Exposure to high-value, complex transactions for sophisticated clients

Clear Career Progression

• 90-day pathway to full capacity and autonomy
• Potential advancement to Senior Loan Processor role
• Alternative career paths in settlements management, compliance, or specialized processing
• Professional development support and industry certification opportunities

Premium Work Environment

• Remote position based in the Philippines with collaborative Australian team
• Access to cutting-edge technology and systematic operational frameworks
• Involvement in high-quality client experiences that exceed industry standards
• Direct partnership with directors and senior team members

Growth & Impact

• Join a fast-growing business with ambitious scaling goals
• Your systematic excellence directly contributes to client satisfaction and business success
• Opportunity to help establish new industry standards for mortgage processing quality
• Potential for increased responsibility and specialized expertise development