Mortgage Loan Processor

1 day ago

Philippines Connext Full time

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The Mortgage Loan Processor is responsible for analyzing customer issues and preparing appropriate solutions or clarifications. This role requires delivering prompt and professional responses to customer inquiries across various platforms.

Responsibilities

• Speak with customers via chat, email, phone, and text.

• Assist internal stakeholders to ensure resolutions are reached and communicated to the appropriate parties.

• Advise customers of their loan status and explain the next steps.

• Problem-solve and troubleshoot with borrowers, based on their loan status.

• Should be detail-oriented and comfortable with math equations, particularly in computing debt-to-income ratios (DTI and CLTV)

• Handle escalation and assist resolve complex issues.

Qualifications

• Excellent computer literacy skills with strong proficiency in Excel and G Suite applications.

• Clear and coherent communication skills to be able to provide accurate information.

• Detail-oriented and organized approach to handling tasks.

• Ability to manage multiple tasks and prioritize effectively.

• Exceptional attention to detail and accuracy in data entry and documentation.

• Ability to collaborate effectively within a team environment and work independently as required.

• Demonstrated ability to handle confidential information with discretion and professionalism.

• Problem-solving skills and a proactive approach to identifying and resolving discrepancies.

• Strong time-management skills and the ability to meet deadlines in a fast-paced environment.

Screening Criteria

• Minimum of (1) year of mortgage experience.

• Must have a stable employment history.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service, Accounting/Auditing, and Finance
  • Industries Accounting, Banking, and Real Estate

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