Supervisor, Customer Experience

2 weeks ago

Batangas City, Philippines Conduent Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:
  • Assists others in achieving goals.
  • Broad technical expertise and industry knowledge.
  • Ability to manage hiring and termination actions and training for multiple employees.
  • Manages performance appraisals and pay reviews for team members.
  • Accountable for functional, operational, and program management.
General Profile:
  • Supervises daily tasks of the business, technical support, and production teams.
  • Responsible for team results.
  • Works within established precedents and practices.
  • Evaluates and organizes information to solve problems and challenges.
  • Ability to work without supervision.
Functional Knowledge:
  • Comprehensive understanding of processes, procedures, systems, and concepts.
Business Expertise:
  • Ability to coordinate team efforts to achieve overall company and client goals.
Impact:
  • Directly impacts the quality of services provided.
  • Supports and trains team members to enhance end user experiences.
Leadership:
  • Provides supervision including coaching and quality checks to support associate progress.
Problem Solving:
  • Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills:
  • Strong communication skills to share ideas and information.
Responsibility Statements:
  • Delivers quality, productivity, and compliance KPI reports.
  • Coaches and provides feedback to team members to enhance performance.
  • Shares processes and business updates with the team.
  • Supervises the team to identify coaching opportunities.
  • Recommends training interventions when necessary.
  • Outlines best practices for associate growth and improvement.
  • Performs other duties as assigned.
  • Ensures compliance with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, genetic information, or any other protected group.

People with disabilities needing reasonable accommodation can request it by submitting a form available for download, completing it, and emailing it to More information about Conduent's ADAAA Accommodation Policy is available on their website.

At Conduent, we value the health and safety of our associates, their families, and our community. While vaccination is not required for most jobs, US applicants must provide their vaccination status where legally permissible. Providing this information is a condition of employment.

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