Customer Success Manager

Bonifacio Global City, Philippines | Posted on 09/15/2025

Execo solves complex problems for our customers in areas like legal, marketing, and sales. With over 400 employees in six countries, we supercharge incredible talent with AI technology.

We believe in deploying “AI where it matters, and people where it counts.” Driven by the power of AI plus A+ global talent, we are redefining what it means to deliver exceptional outsourcing services. Execo has united six different companies, each with incredible capabilities and clients. Today, with over 400 dedicated employees worldwide, we continue to push the boundaries of what's possible for our customers.

Are you ready to move beyond managing accounts and start architecting success for them? At Execo, we're looking for a seasoned Customer Success leader to act as the primary trusted advisor for our premier global clients. This isn't about reactive support; it's about proactively driving business outcomes and becoming an indispensable partner. If you're ready to own a strategic portfolio and make a global impact from our Manila hub, this is your opportunity.

Summary of Role

As a Customer Success Manager, you are the strategic owner of the client relationship. You will command a dedicated portfolio of our most valued global clients, ensuring they achieve their desired business outcomes with our solutions. Your mission is to build deep, multi-layered partnerships that drive long-term health, resilience, and growth. You will be the primary advocate for your clients' success, acting as the bridge between their needs and our internal teams.

Your Impact & What You'll Do

• Own the Customer Journey: Manage the end-to-end post-sale lifecycle, from a structured onboarding and Hypercare period to a steady-state engagement cadence, ensuring a seamless and positive customer experience.
  
• Drive Value Realization: Develop strategic success plans with your clients to define and track key business outcomes, ensuring they realize the full value of our partnership.
  
• Build Strategic Partnerships: Prepare and lead data-driven business reviews (e.g., QBRs) with key stakeholders, demonstrating the ROI and impact of our solutions on their business.
  
• Be a Proactive Advocate: Proactively monitor customer health, identify and mitigate churn risks, and serve as the primary point of escalation to marshal internal resources and ensure swift resolution.
  
• Collaborate for Growth: Partner closely with our Account Management team to identify and transition expansion opportunities, acting as the strategic "eyes and ears" on the account.
  
• Be the Voice of the Customer: Channel client feedback to our Product and Delivery teams to improve the overall customer experience and inform our strategic roadmap.
  

We are looking for a dedicated, strategic partner to champion our customers' success. You’ll thrive here because:

• You Are a Seasoned Customer Advocate. With 5+ years in B2B Customer Success, you have a proven playbook for building and nurturing strategic client relationships, especially within technology or professional services.
  
• You Are a Natural Trusted Advisor. You excel at building deep partnerships with stakeholders at all levels, from managers to executives. Your clients see you as an extension of their team.
  
• You Are a Strategic Operator. You are highly organized and process-driven, with a talent for executing strategic plans that deliver consistent, measurable results for your clients.
  
• You Are Data-Driven and Value-Focused. You use data not just to track health, but to tell a compelling story, measure success, identify risks, and prove the tangible business value your clients receive.
  
• You Are a Global Partner. Based in our BGC, Taguig office, you are ready and able to work a shifted schedule that aligns with US business hours. This is essential to providing the high-touch, strategic partnership our global clients deserve.