
Customer Success Manager
4 weeks ago
S&P Global Taguig, National Capital Region, Philippines
Join or sign in to find your next jobJoin to apply for the Customer Success Manager role at S&P Global
S&P Global Taguig, National Capital Region, Philippines
Join to apply for the Customer Success Manager role at S&P Global
Get AI-powered advice on this job and more exclusive features.
The Team
It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts.
About The Role
Grade Level (for internal use):
08
The Team
It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts.
The Impact:
Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts are a key factor in revenue retention and growth.
What’s In It For You
We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles.
Responsibilities
- Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s)
- Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth
- Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force
- Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users
- Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis
- In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
- Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
- Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs
- Ensure enhancement requests from clients are routed to product stakeholders
- Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems
- Positive, proactive attitude and ability to work well in teams
- Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
- Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
- Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
- Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations
- Bachelor's degree required (Finance, Economics or related field preferred)
- Strong MS office (Word, Excel, PowerPoint) skills are required
- 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred
- Any knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit In It For You?
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our Benefits Include
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
Job ID:
Posted On:
Location: Manila, Philippines Seniority level
- Seniority level Not Applicable
- Employment type Full-time
Referrals increase your chances of interviewing at S&P Global by 2x
Get notified about new Customer Success Manager jobs in Taguig, National Capital Region, Philippines .
National Capital Region, Philippines 1 day ago
Quezon City, National Capital Region, Philippines 1 month ago
Pasig, National Capital Region, Philippines 3 weeks ago
Makati, National Capital Region, Philippines 2 months ago
Manila, National Capital Region, Philippines 1 week ago
Manila, National Capital Region, Philippines 5 days ago
Taguig, National Capital Region, Philippines 1 week ago
Customer Success Manager (Podcast Company)Quezon City, National Capital Region, Philippines $800.00-$1,300.00 2 months ago
Quezon City, National Capital Region, Philippines 1 month ago
Taguig, National Capital Region, Philippines 5 months ago
Customer Success Manager - Lark - PhilippinesTaguig, National Capital Region, Philippines 2 weeks ago
Muntinlupa City, National Capital Region, Philippines 1 week ago
Manila, National Capital Region, Philippines 1 month ago
Makati, National Capital Region, Philippines 3 months ago
Associate Customer Success Manager - 100% remote - PhilippinesManila, National Capital Region, Philippines 1 week ago
Makati, National Capital Region, Philippines 4 weeks ago
Taguig, National Capital Region, Philippines 1 month ago
National Capital Region, Philippines 4 days ago
Pasig, National Capital Region, Philippines 4 weeks ago
Taguig, National Capital Region, Philippines 3 months ago
Senior Customer Success Manager (Podcasts)Quezon City, National Capital Region, Philippines $800.00-$1,300.00 2 months ago
Makati, National Capital Region, Philippines 2 weeks ago
Pasig, National Capital Region, Philippines 2 weeks ago
Manila, National Capital Region, Philippines 1 day ago
Muntinlupa City, National Capital Region, Philippines 4 days ago
Quezon City, National Capital Region, Philippines $800.00-$1,300.00 1 month ago
Makati, National Capital Region, Philippines 3 weeks ago
Quezon City, National Capital Region, Philippines $800.00-$1,300.00 2 months ago
Taguig, National Capital Region, Philippines 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Manager of Customer Success
4 weeks ago
Taguig, Philippines black.ai Full timeSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...
-
Customer Success Manager
4 weeks ago
Taguig, Philippines Execo Group Full timeBonifacio Global City, Philippines | Posted on 09/15/2025 Execo solves complex problems for our customers in areas like legal, marketing, and sales. With over 400 employees in six countries, we supercharge incredible talent with AI technology. We believe in deploying “AI where it matters, and people where it counts.” Driven by the power of AI plus A+...
-
Manager, Customer Success
11 hours ago
Taguig, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱3,600,000 per yearMake your next big career move by applying as KMC Solutions' next MANAGER, CUSTOMER SUCCESSPayscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.As the industry leader in compensation management, Payscale is on a...
-
Customer Success Manager
5 days ago
Taguig, Philippines 917Ventures Full timeDescription Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Proactively engage with clients to understand their needs, challenges, and goals, and provide solutions to maximize their success with our products/services. Onboard new clients, ensuring a smooth implementation...
-
Customer Success Manager
5 days ago
Taguig, Philippines TRSS Full timeOverview Customer Success Manager - AEM The role focuses on post-sales support activities for TR Legal (Philippines) software products, ensuring successful implementation, driving customer satisfaction, and delivering positive business outcomes by working with customers, partners, and internal stakeholders. Responsibilities The Customer Success Manager will...
-
Customer Success Team Manager
3 days ago
Taguig, Philippines Sutherland Global Full timeOverview The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team is meeting...
-
Manager, Customer Success Management
3 days ago
Taguig, Philippines TRSS Full timeManager, Customer Success Management - AEM About the Role Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region Manage the delivery of the customer service experience, drive customer retention, identify growth potential and enhance Thomson Reuters brand values Accountabilities...
-
Customer Success Team Manager
3 weeks ago
Taguig, Philippines Sutherland Full timeCompany Description The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team...
-
Senior Customer Success Manager
1 week ago
Taguig, National Capital Region, Philippines Execo Group Inc. Full time ₱1,500,000 - ₱3,500,000 per yearYou've mastered the art of customer success. You can lead a Quarterly Business Review with executive presence, de-escalate a critical issue, and coach a Customer Success Manager (CSM) to greatness. But you know there's a difference between just managing accounts and truly architecting strategic partnerships.What if you had the opportunity to not just lead a...
-
Manager, Customer Success Management
2 weeks ago
Taguig, National Capital Region, Philippines Thomson Reuters Full time ₱1,200,000 - ₱2,400,000 per yearManager, Customer Success Management - AEMAbout the Role:Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM regionManage the delivery of the customer service experience, drive customer retention, identify growth potential and enhance Thomson Reuters brand...