
Account Associate, Mid Market
14 hours ago
Account Associate, Mid Market - EMEA (Emerging Markets)
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? Our Account Associates team mission is to elevate customer value realization through adoption of the Atlassian System of Work. We collaborate throughout the customer journey to optimize revenue retention and growth. If this sounds exciting, then read on
Your Future Team
The Account Associates team is comprised of curious, proactive, fun-loving retention & expansion specialists, accountable for Atlassian's full suite of products and services. Our team is ultimately responsible for Atlassian’s strong customer retention, building loyalty through proactive engagement, effective objection handling techniques, and empathy for each business's unique needs. We look for opportunities to expand our customers' existing footprint at the time of renewal, are experts in mitigating purchasing friction and overcoming procurement challenges, and have a keen eye for discovering new opportunities for the broader Account team.
Our team drives renewal strategies and uncovers expansion opportunities at the time of renewal by probing for evolving requirements, leveraging data signals, and partnering with our Customer Success team to understand customers' goals and motivations. Every Account Associate is the crucial link between sales and customer success, collaborating with account executives and channel partners to mitigate churn risk, driving pricing and licensing discussions, and sharing feedback on the dynamic needs of our customers.
Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our go-to-market model.
What you’ll doDeliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery
Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
Partner with the Sales Teams on account planning to ultimately drive total book of business growth.
Understand and document customer business priorities, as well as current use of Atlassian product suite, to optimize Atlassian’s value while discovering cross-sell and upsell opportunities for the Account team
Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives
Accurately forecast your pipeline for renewal opportunities on a weekly cadence
Maintain operational excellence through continuous improvement, prioritization, and accountability
Your background3 + years of experience in account management, customer success, sales, or other relevant business area working with enterprise (Fortune 1000) customers, preferably with direct client management for B2B Software as a Service
Background in consultative sales approach with an emphasis on discovery; ability to navigate complex business needs and requirements.
Success with building strong relationships while simultaneously growing accounts across your book of business.
Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high-growth business
Passion for meeting or exceeding performance goals
Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work, as well as with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (such as Gainsight), forecasting software (such as Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)
Experience working with channel partners and resellers
Interest in agile ways of working, project management, DevOps and automation, or IT service management
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Don’t see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
#J-18808-Ljbffr-
Account Executive
2 weeks ago
Santa Rosa, Philippines Extreme Networks Full timeJoin to apply for the Account Executive role at Extreme Networks 4 days ago Be among the first 25 applicants Join to apply for the Account Executive role at Extreme Networks The Account Executive prospects, maintains and expands relationships with strategically important large customers. Assigned to three to five Vertical Markets, the Account Executive...
-
Business Development Associate
1 week ago
Santa Rosa, Philippines MicroSourcing Full timeOverview Position: Business Development Associate Location: Ortigas, Pasig Work setup & shift: WFH | Night Shift Company: MicroSourcing Responsibilities Client Service Support: Assist Client Executives with client requests, inquiries, and meeting coordination; build strong, long-term client relationships. Meeting Preparation & Follow-Up: Prepare agendas,...
-
Recruitment Marketing Supervisor
2 weeks ago
Santa Rosa, Philippines TeleTech Holdings, Inc. Full timeYour potential has a place here with TTEC’s award-winning employment experience. As a Talent Acquisition Marketing Supervisor working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. In this role, you’ll be leading the North American talent attraction functions and team; aligning your shift and work hours to the...
-
Digital Marketing Manager
2 weeks ago
Santa Rosa, Philippines Nexford University Full timeJoin to apply for the Digital Marketing Manager role at Nexford University About the Role We’re looking for a Digital Marketing Manager to support the execution of global marketing projects that drive Nexford’s growth. This role is hands-on, helping to launch and optimize campaigns across multiple channels while ensuring smooth coordination across...
-
Customer Success
2 weeks ago
Santa Rosa, Philippines Abby Care Full timeCustomer Success - Family Empowerment Associate The Role Work Schedule: Monday to Friday, 12:00 PM - 8:00 PM Eastern Time We’re looking for passionate and empathetic individuals to join our team. This is not your typical sales or customer success position. You’ll be working with real families with real human problems, and your role is to empower...
-
US Tax Accountant
1 week ago
Santa Rosa, Philippines Cloud Accountant Staffing Full timeDirect message the job poster from Cloud Accountant Staffing Overview Cloud Accountant Staffing is a dynamic and rapidly growing staffing services company that prides itself on delivering exceptional service to our clients. Salary: $1,800-$2,500 About the Role We are seeking a highly skilled and detail-oriented U.S. Tax Accountant or Tax Manager with...
-
Social Media Marketing Specialist
2 weeks ago
Santa Rosa, Philippines Switch Connect Full timeOverview As a Social Media Marketing Specialist, you will be responsible for developing and executing social media marketing strategies to enhance our online presence, engage target audiences, and drive brand awareness. You will create compelling content, manage social media accounts, analyze performance metrics, and stay informed about industry trends to...
-
Dealer Facilities Associate
2 weeks ago
Santa Rosa, Philippines Toyota Motor Philippines Corporation Full timeOverview Toyota Motor Philippines is looking for a Dealer Facilities Associate to join our Service Planning Department based in Sta. Rosa, Laguna, Philippines . In this role, you are expected to oversee the planning, evaluation, and compliance monitoring of dealership service facilities. You will ensure projects are aligned with Toyota standards and...
-
Santa Rosa, Philippines Unified Global Full timeOverview Senior Accountant with extensive US non-profit accounting experience. Remote, part-time position with responsibilities spanning financial reporting, close processes, audits, and compliance. Responsibilities Ensures the integrity of accounting information by recording, verifying, consolidating, and entering transactions Prepares and records asset,...
-
Marketing Associate
1 week ago
Santa Praxedes, Philippines Vista Land and Lifescapes, Inc. Full timeJoin our dynamic team as a Marketing Associate, driving innovative marketing strategies for exciting real estate projects across the Philippines. You\'ll promote properties, engage buyers, and contribute directly to sales success in this key market. We are for several key locations in North Luzon – Pangasinan, Laoag or Candon. Responsibilities Develop...