Operations Manager/Supervisor
4 weeks ago
Operations Manager / Supervisor – PeekUp PeekUp • Taguig, National Capital Region, Philippines The Operations Manager plays a key leadership role in overseeing the daily operations of a ride‑hailing business. This includes driver management, service quality, customer satisfaction, operational efficiency, regulatory compliance, and the implementation of strategic initiatives. The Operations Manager ensures smooth, safe, and efficient service delivery while driving continuous improvement across all operational areas. Key Responsibilities Fleet and Driver Operations – Manage the end‑to‑end lifecycle of driver‑partners, including onboarding, training, compliance, and performance monitoring. Ensure drivers comply with safety, service, and regulatory standards. Resolve operational issues and driver‑related concerns swiftly and effectively. Service Quality and Customer Experience – Oversee service delivery to ensure timely, reliable, and high‑quality ride‑hailing experiences for users. Collaborate with customer support teams to address complaints, feedback, and incident resolutions. Implement initiatives to boost customer satisfaction, loyalty, and retention. Operational Efficiency and Process Improvement – Monitor key operational metrics (e.g., booking success rate, ETA, cancellation rate, supply‑demand balance). Optimize resource allocation, route efficiency, and service coverage areas. Identify and resolve operational bottlenecks and implement data‑driven improvements. Compliance and Regulatory Coordination – Ensure adherence to LTFRB and local government transport policies. Maintain accurate documentation for vehicle registrations, permits, and licenses. Coordinate with government agencies for audits, inspections, and reporting requirements. Team Leadership and Development – Lead and mentor a team of operations coordinators, field supervisors, and support staff. Set performance goals, conduct evaluations, and promote continuous learning. Build a high‑performance culture that aligns with company values and service standards. Strategic Planning and Reporting – Support executive leadership in crafting and executing strategic operational plans. Provide insights and reports on KPIs, operational challenges, and business opportunities. Lead expansion efforts into new geographic markets or service categories. Qualifications Bachelor's degree in Business Administration, Operations Management, Transportation, or related field. At least 5 years of experience in operations management, logistics, transport, or tech‑enabled services. Experience in ride‑hailing, mobility, or startup environments is a strong advantage. Strong knowledge of Philippine transport regulations and LTFRB policies. Proven leadership skills with experience managing cross‑functional teams. Excellent analytical, organizational, and communication skills. Proficiency in operational tools, reporting software, and mobile technology platforms. Seniority level Executive Employment type Full‑time Job function Customer Service #J-18808-Ljbffr
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Operations Manager/Supervisor
3 weeks ago
Taguig, Philippines PeekUp Full timeThe Operations Manager plays a key leadership role in overseeing the daily operations of a ride-hailing business. This includes driver management, service quality, customer satisfaction, operational efficiency, regulatory compliance, and the implementation of strategic initiatives. The Operations Manager ensures smooth, safe, and efficient service delivery...
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Operation Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Creavalue Prime Services Inc. Full time ₱300,000 - ₱420,000 per yearThe Operation Supervisor will be responsible for the profitable operation, sustained growth, and effective management of all assigned [stores, branches, facilities] within their designated area. This includes achieving sales targets, managing expenses, ensuring compliance with company standards, and fostering a high-performing team culture. The Operation...
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Merchant Operations Supervisor | BGC
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Merchant Operations Supervisor | BGC About the Job: The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team,...
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Operations Manager
2 weeks ago
Taguig, Philippines Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
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Hospital Operations Services
4 weeks ago
Taguig, Philippines AIA Hong Kong and Macau Full timeHospital Operations Services - Sr. Supervisor page is loaded## Hospital Operations Services - Sr. Supervisorlocations: Taguig, PH-MPItime type: Full timeposted on: Posted 30+ Days Agotime left to apply: End Date: November 30, 2025 (24 days left to apply)job requisition id: JR-54920**MediCard Phils., Inc.** is one of the country's leading HMO and the only HMO...
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Study Operations Manager
4 weeks ago
Taguig, Philippines IQVIA Solutions Operations Center Phils., Inc (PH03) Full timeJob Description Summary Job Overview Oversees, supervises and manages the operational aspects of ongoing projects and programs ensuring quality deliverables on time and within budget. Will ensure that all project work is completed in accordance with SOPs, policies and practices. Manage staff in accordance with organization’s policies and applicable...
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HR Manager/Supervisor
3 weeks ago
Taguig, Philippines Plastic Consumer Corp. Full timeOn-site - Taguig 1-3 Yrs Exp Bachelor Full-time Job Description Government Mandated Benefits Insurance Health & Wellness HMO Maintains office staff by recruiting, selecting, orienting, training, counselling and disciplining Supervise employees; following up on their work results Keeps management informed of all affiliated companies’ status; review and...
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Clinical Manager Operation
2 weeks ago
Taguig, Philippines Optum Full timeOptum – Taguig, National Capital Region, Philippines Join us as a Clinical Manager Operation. Optum is a global organization that delivers care and uses technology to help millions of people live healthier lives. The work you do will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need....
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Call Center Operations Supervisor
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeCall Center Operations Supervisor (Travel/Airline account) - Taguig About the job Call Center Operations Supervisor (Travel/Airline account) - Taguig Position: Operations Supervisor - Travel/Airline (Taguig) | Onsite Key Qualifications: Lead and oversee a team of customer service agents, ensuring performance goals are achieved and high-quality service is...
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Production Supervisor
3 weeks ago
Taguig, Philippines REGENT FOODS CORPORATION Full timeProduction Supervisor REGENT FOODS CORPORATION is seeking an experienced and driven Production Supervisor to oversee the efficient and effective operations of our state‑of‑the‑art food production facility. As the Production Supervisor, you will play a pivotal role in ensuring the smooth running of our manufacturing processes, optimizing productivity,...