Customer Success Manager

Customer Success Manager/ Account Manager - Full-time - WFH - Fast-Growing e-commerce oriented Startup

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Find all the information here: Staffviser.com/wisepops-csm

About the startup

Founded in 2013, Wisepops is a multi-channel engagement platform helping brands create meaningful connections with their customers through various engagement tools: popups, notifications, web pushes, and marketing campaigns. Having grown to over $3M in annual revenue while fully bootstrapped, Wisepops boasts a remote team of 15, including ex-Amazon and ex-Meta employees. As part of their expansion, they are now hiring their first team member from the Philippines to support their worldwide customer base.

Schedule

Full-time position of 40 hours a week, Monday to Friday, 9 pm to 6 am PHT.

What you’ll do

As Wisepops launches its new AI-powered solutions, you’ll be key in delivering strategic guidance and account management—driving product adoption and ensuring a high customer satisfaction.

Responsibilities

• Client Onboarding: Support new client onboarding to provide a seamless onboarding process, and conduct strategic coaching, training sessions, and product demonstrations.
• Monitor platform activity to identify and engage with clients who haven't completed their onboarding.
• Consistently seek to improve documentation and training to simplify the customer experience.
• Client Success: Design and optimize engagement strategies and campaigns to increase client satisfaction.
• Build strong relationships and promote early adoption of new features.
• Drive account renewals and identify upsell opportunities among clients.
• Analyze results and customer health metrics to deliver actionable, insights-driven recommendations.
• Client Support: Provide immediate assistance and maintain a high customer satisfaction score.
• Inbound prospecting: Grow the customer base through inbound prospecting and product demonstrations.
• Maintain accurate CRM records and provide timely follow-up for all potential customers.

What you’ll need

• 3+ years of experience in MarTech customer success roles or in digital marketing.
• Proven experience with marketing campaigns, A/B testing, and conversion optimization.
• Familiarity with CRM systems and customer management platforms such as Intercom.
• Strong analytical mindset with the ability to interpret data and derive actionable insights.
• Client-focused with a consultative approach to support and relationship building.
• Ability to thrive in a fast-paced environment and drive teamwork across departments.
• Professionalism and autonomy with exceptional attention to detail and empathy.
• Excellent communication skills in English, both verbal and written.

What you’ll get

• Competitive compensation package.
• Permanent work-from-home position, from anywhere in the Philippines.
• Strong career opportunities in a fast-paced environment.
• Friendly local manager & HR support to help you succeed and grow in your role.
• Monday to Friday schedule, HMO, vacation leaves, and other benefits.

About Staffviser

Staffviser is a people-first employer of record, giving our talents a chance to work and develop their career within high-growth companies and startups from Europe & US, in a work-from-home setup. We also support and empower our remote talents through friendly management, career coaching, training opportunities, and recognition programs.

Our values

• V isionary: We are forward-thinkers, always setting our sights on the future and envisioning innovative ways to drive progress and success.
• I ntegrity: We do what’s right—always. Integrity is at the core of everything we do, building trust with our teams and partners through honesty and transparency.
• S ynergy: Collaboration fuels our success. We work together as a team, supporting each other to create amazing results and achieve shared goals.
• E xcellence: We hold ourselves to high standards and consistently deliver quality work. Excellence isn’t just a goal—it’s our daily practice.
• R esponsibility: We take ownership of our actions, holding ourselves accountable for both the wins and the lessons.

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