Games Customer Service Specialist

21 hours ago

Manila, Philippines Aether Global Full time

Join to apply for the Games Customer Service Specialist role at Aether Global

Job Description

Games Customer Service Specialist

Work Schedule

Shift-based

Work Setup

On-site, BGC

About the Role

As a Game Content Reviewer, you'll safeguard the client's community by monitoring user-generated content (UGC), enforcing guidelines, and ensuring all in-game interactions align with our policies. You\'ll be the frontline defender of our community\'s integrity, safety, and positive experience.

Responsibilities
  • Content Moderation: Review user-generated content (avatars, chat messages, room designs, shared media) for compliance with game Community Guidelines. Identify and remove inappropriate content (e.g., harassment, hate speech, explicit material, scams).
  • Policy Enforcement: Apply moderation policies consistently and escalate complex cases to senior staff. Monitor in-game reports and respond to user appeals.
  • User Safety & Support: Protect minors and vulnerable users by enforcing age-appropriate content standards. Collaborate with trust/safety teams to mitigate emerging risks (e.g., scams, exploitation).
  • Feedback & Reporting: Track trends in violations and suggest improvements to policies/tools. Generate daily reports on moderation metrics (accuracy, volume, response time).
Requirements
  • Experience: 1+ year in content moderation or community management (gaming/social platforms preferred).
  • Language: Fluent English; additional Asian languages (e.g., Tagalog, Bahasa) are a strong plus.
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