Games Customer Service Specialist
3 weeks ago
Join to apply for the Games Customer Service Specialist role at Aether Global
Job DescriptionGames Customer Service Specialist
Work ScheduleShift-based
Work SetupOn-site, BGC
About the RoleAs a Game Content Reviewer, you'll safeguard the client's community by monitoring user-generated content (UGC), enforcing guidelines, and ensuring all in-game interactions align with our policies. You\'ll be the frontline defender of our community\'s integrity, safety, and positive experience.
Responsibilities- Content Moderation: Review user-generated content (avatars, chat messages, room designs, shared media) for compliance with game Community Guidelines. Identify and remove inappropriate content (e.g., harassment, hate speech, explicit material, scams).
- Policy Enforcement: Apply moderation policies consistently and escalate complex cases to senior staff. Monitor in-game reports and respond to user appeals.
- User Safety & Support: Protect minors and vulnerable users by enforcing age-appropriate content standards. Collaborate with trust/safety teams to mitigate emerging risks (e.g., scams, exploitation).
- Feedback & Reporting: Track trends in violations and suggest improvements to policies/tools. Generate daily reports on moderation metrics (accuracy, volume, response time).
- Experience: 1+ year in content moderation or community management (gaming/social platforms preferred).
- Language: Fluent English; additional Asian languages (e.g., Tagalog, Bahasa) are a strong plus.
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