Services Representative

Essential Responsibilities

• Provide outstanding customer service
• Advise customers on best practice, new services and upgrade opportunities
• Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio
• Perform preventive, scheduled and unscheduled maintenance on equipment
• Track Installed Base (serviceable assets)
• Submit opportunity detected during interventions
• Support serviceable Schneider equipment including but not limited to electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems
• Lead or contribute to field services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.)
• Possess proven skill to interpret blueprints and other service documents, including specifications, reporting and quality requirements
• Perform basic audits of customer’s electrical systems and equipment
• Document all required information for each site (technical report)
• Obtain customer signature for acceptance after on-site work execution
• Provide daily and accurate time and expense for each customer intervention
• Properly document, label, and return all defective parts used in repairs to the designated disposal/repair location
• Develop innovative solutions to complex technical problems that arise during start-up
• Research, evaluate, and recommend new products or equipment upgrades to meet customer needs
• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance
• When at a customer site, identify other business opportunities outside the current scope and refer them to the sales team
• Coordinate with the planner/coordinator for smooth execution of interventions
• Escalate to FS technical expert in the country when unable to solve a technical issue
• Perform other duties as assigned
• Investigate remotely the origin of breakdowns and submit fixes (e.g., in a service bureau)

Main interactions

Customers, coordinators, Operations leader, Inside services sales, technical support

Key Success Factors

Regular training to develop competency

Knowledge of the overall Schneider Electric offer and serviceable assets to identify cross-BU opportunities

Appropriate tools to be efficient

What qualifications will make you successful for this role?

Skills Required (can be adapted per technologies used in SE Business Units):

• High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred.
• Ability to work with general direction and follow overall objectives independently
• Operate within division policy guidelines using independent judgment to achieve objectives
• Comply with safety policies, practices and procedures
• Participate in proactive team efforts to achieve departmental and company goals
• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations
• Ability to write reports and procedure manuals and to present information to managers, clients, and customers
• Ability to calculate figures and apply basic algebra and geometry concepts
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of technical instructions in mathematical or diagram form
• Proficient PC skills including email, record keeping, databases, word processing, spreadsheets, graphics, etc.
• Ability to handle multiple tasks simultaneously
• Ability to stand, walk, and sit for extended periods and lift up to 50 pounds
• Effective communication skills with diverse audiences
• Familiarity with preparing MOPs and adherence to approved Methods of Procedures (MOPs)
• Verifiable hands-on technical work experience
• Certification required according to business and country of operation
• Relevant experience with critical systems infrastructure equipment (e.g., electrical switchgear, diesel generators, UPS, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems)
• Valid driver’s license

Education and Experience

Associate degree in electronics/electrical/mechanical with 4–5 years of related experience, or equivalent combinations of education and experience

Let us learn about you

Apply today.

You must submit an online application to be considered for any position. This position will be posted until filled.

Company values

Schneider Electric values inclusion, mastery, purpose, action, curiosity, and teamwork. We strive to create an inclusive culture and support sustainable actions across roles.

Schneider Electric is an Equal Opportunity Employer. We provide equal employment opportunities across all aspects of the employment cycle.

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