Business Support Specialist

Customer Service & Technical Support - Spanish

4500 Legazpi, Albay PANDR

Posted 13 days ago

Job Description

Permanent

Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now

Overview

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers\' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now

Key Responsibilities

• Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
• Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
• Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
• Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
• Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
• Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.
• Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
• Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.
• Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
• Continuously improve personal performance through feedback and training opportunities.

Requirements

• Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
• Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service
• Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently
• In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers
• Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner
• Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns
• Strong problem-solving abilities with a focus on delivering quick and accurate solutions
• Active listening skills, with the ability to understand customer needs and provide tailored solutions
• Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions
• Ability to work under pressure and meet service level agreements while maintaining a high standard of service
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment
• Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management

Benefits

• Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row)
• Competitive salary
• 16 leave credits + all client-based holidays
• De Minimis/ Allowances (Upon regularization)
• HMO coverage + dependent
• Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career
• Exposure to world-class, high-level management from local and international direct supervisors

Makati, National Capital Region

Asia Systems Group, Inc.

Posted today

Job responsibilities: handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs. Acts as data protection officer for the company - in charge of data security. Monitor server logs and firewall logs. Monitor CCTV cameras. Prepares inventory of assets, IT alerts/reports, monitoring logs. Prepares status reports on activities. Other technical activities.

Job requirements: graduate of 4 year computer science course; at least 2 years experience in IT technical support role; knowledgeable in both hardware and software troubleshooting.

Salary: Php13,000.00 - Php15,000.00 per month

Benefits: Health insurance

Schedule: 8 hour shift; Day shift

Supplemental Pay: 13th month salary

COVID-19 considerations: protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate: Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification: microsoft certification (preferred)

Posted today

Job Description: URGENT #HIRING for IT Service Desk and Technical Support Representative. See full posting for details.