Customer Success Engineer

4 weeks ago


Quezon City, Philippines Based on Scientia Full time

5 days ago Be among the first 25 applicants Responsibilities Responds to customer inquiries and complaints by coordinating with the concerned personnel and/or departments and providing effective and efficient solutions. Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action. Keeps accurate records of correspondence with customers and internal personnel for future references. Provides history, references and other documents needed for the investigation of customer concerns. Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions. Qualifications Must be a graduate of BS in Industrial Engineering / Mechanical Engineering Must be a team player Must have good communication (written and verbal) and interpersonal skills Must have basic problem-solving skills Must be able to work well under pressure Job details Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Industrial Machinery Manufacturing and Engineering Services #J-18808-Ljbffr



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