Customer Experience Associate

2 weeks ago

Pasay, Philippines Infinit-O Full time

Overview

Infinit-O Pasay, National Capital Region, Philippines

Join to apply for the Customer Experience Associate role at Infinit-O .

Location: Pasay, National Capital Region, Philippines.

Note: This posting may include additional information about the company and opportunities related to customer experience roles.

Responsibilities
  • Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.
  • Assist customers with a variety of issues and questions, ensuring a positive experience.
  • Gather relevant information, research inquiries, and provide accurate and helpful responses.
  • Document customer interactions thoroughly and accurately.
  • Read and understand documents related to products, services, and policies.
  • Continuously strive to improve customer satisfaction and experience.
  • Communicate effectively with customers and colleagues, both verbally and in writing.
  • Collaborate with team members to optimize processes and achieve team goals.
Qualifications
  • Graduate of a 4 year course
  • Fresh Grad to 1 year Experience
  • Excellent Communication Skills (Oral and Written) B2 CEFR
  • Keen attention to details
  • Problem Solving Skills
  • Knowledge in Microsoft Office
Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Outsourcing and Offshoring Consulting

As a Certified B Corporation, Infinit-O is committed to high standards of social and environmental performance, accountability, and transparency. Infinit-O emphasizes Diversity, Equity, and Inclusion (DEI) and inclusive hiring practices to foster a fair and empowering workplace.

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