Customer Experience Associate

2 days ago

Pasay, Philippines Infinit-O Full time

Overview Infinit-O Pasay, National Capital Region, Philippines Join to apply for the Customer Experience Associate role at Infinit-O . Location: Pasay, National Capital Region, Philippines. Note: This posting may include additional information about the company and opportunities related to customer experience roles. Responsibilities Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures. Assist customers with a variety of issues and questions, ensuring a positive experience. Gather relevant information, research inquiries, and provide accurate and helpful responses. Document customer interactions thoroughly and accurately. Read and understand documents related to products, services, and policies. Continuously strive to improve customer satisfaction and experience. Communicate effectively with customers and colleagues, both verbally and in writing. Collaborate with team members to optimize processes and achieve team goals. Qualifications Graduate of a 4 year course Fresh Grad to 1 year Experience Excellent Communication Skills (Oral and Written) B2 CEFR Keen attention to details Problem Solving Skills Knowledge in Microsoft Office Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Outsourcing and Offshoring Consulting As a Certified B Corporation, Infinit-O is committed to high standards of social and environmental performance, accountability, and transparency. Infinit-O emphasizes Diversity, Equity, and Inclusion (DEI) and inclusive hiring practices to foster a fair and empowering workplace. #J-18808-Ljbffr

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