Customer Experience Associate I
1 week ago
Location
Pasay City, National Capital Region, Philippines
Category
Customer Service & Transaction Processing
Req ID
16420
Job Type
Full-time regular
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Ability to perform in an analytical and operational process.
- Entry-level position with limited requirements for licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a close degree of supervision.
Functional Knowledge
- Has basic skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
- Impacts a team through quality of the services and information provided.
- Follows standardized procedures and practices and receives close supervision and guidance.
- For consistency, methods and tasks are described in detail.
Leadership
- Has no supervisory responsibilities.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Has limited opportunity to exercise discretion.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: Complete the form and then email it as an attachment to You may also
-
Customer Experience Associate II
19 hours ago
Pasay, National Capital Region, Philippines Conduent Full time $104,000 - $130,878 per yearThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Customer Experience Associate
6 days ago
Pasay, National Capital Region, Philippines Private Advertiser Full time ₱250,000 - ₱500,000 per yearWhat we need:At least 6 months of proven customer support experience and good tenurityExcellent interpersonal skillsProficiency with Microsoft OfficeStrong verbal and written communication ability including active listening, conflict resolution and customer empathyCandidate can perform assigned tasks and projects quickly, accurately and expertCan start ASAP...
-
Customer Service Associate
6 days ago
Pasay, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time ₱250,000 - ₱500,000 per yearOur mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead,...
-
Customer Service Associate
19 hours ago
Pasay, National Capital Region, Philippines Private Advertiser Full time ₱180,000 - ₱300,000 per yearWe would like to welcome you to the world of career opportunities within our Customer Service. We value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for a position that will require you to be fluent in the Spanish language.You'll be the...
-
Reservation Associate
6 days ago
Pasay, National Capital Region, Philippines Anchor Land Holdings Inc. Full timeI. Principal Purpose of Job (Job Summary)The Reservation Associate is responsible for handling guest reservations efficiently, ensuring accuracy in bookings, and providing excellent customer service. This role involves responding to inquiries, managing room availability, processing bookings through various channels (phone, email, OTA platforms), and...
-
Financial Customer Service Associate
1 week ago
Pasay, National Capital Region, Philippines J-K International Language Center Full time ₱240,000 - ₱360,000 per yearClient Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 yearsPosition: Financial Customer Service AssociateCompany Industry: IT CompanyLocation: Pasay CityPostal Code: 1300Salary Offer: Php20,000-Php30,000Work Schedule: DayshiftWork Set Up:...
-
Customer Experience Ambassador
6 days ago
Pasay, National Capital Region, Philippines Globe Group Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service,...
-
Customer Experience Ambassador
4 days ago
Pasay, National Capital Region, Philippines Globe Group Full time ₱200,000 - ₱250,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service,...
-
sales associate
18 hours ago
Pasay, National Capital Region, Philippines Development Strategists International Consulting Inc. Full time ₱150,000 - ₱250,000 per yearWE ARE HIRINGWe are looking for a dedicated and committed Sales Associate who will oversee the Sales of our high quality beverages. There are incentives awaits plus complete benefits.SALES ASSOCIATE - NEWPORT WORLD RESORTSCore Responsibilities:Customer Interaction: Greeting customers, understanding their needs, and guiding them to appropriate products.Sales...
-
Sales Associate
6 days ago
Pasay, National Capital Region, Philippines P-LIM GROUP OF COMPANIES Full time ₱18,000 - ₱216,000 per yearDIRECT HIRINGSALES ASSOCIATE - SM MOAJob Description:Demonstrating outstanding customer service and selling skills.Monitoring of stocks inventory.To promote the company's product.Maintains a professional attitude with sincerity and enthusiasm reflecting commitment to our customer.Develops a product knowledge by constant communication with superior for any...