Customer Experience Ambassador

4 weeks ago

Pasay, Philippines Globe Telecom, Inc. Full time

Customer Experience Ambassador page is loaded Customer Experience Ambassador Apply locations SM Mall Of Asia | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition ID: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting passionate individuals who believe they can make a difference, we are confident in achieving this goal. Job Description The Retail Specialist for Stores is responsible for optimizing retail store performance by ensuring exceptional customer service, efficient operations, and maximizing sales. They oversee daily operations, implement strategies to enhance customer experience, and achieve sales targets. DUTIES AND RESPONSIBILITIES: Assist walk-in subscribers with concerns and queries. Sell all products and services to walk-in customers. Perform product demonstrations. Accept, screen, evaluate, and approve documents received from subscribers. Practice timely and efficient customer delivery to achieve team targets. Comply with shift schedules and attendance policies, including pre-approval for OT. Keep the workplace clean and compliant with 5S standards. Execute functions as per Iris system policies, including cashiering and inventory management. Ensure proper monitoring and resolution of after-sales transactions. Encode all transactions accurately to support groups. Transmit subscriber documents to the Credit Library timely. Function as custodian or cashier as needed. KPIs: Achieve store sales and revenue targets. Meet customer satisfaction and line wait targets. Maintain SLA standards in transactions. Minimize or eliminate exceptions. Complete all training requirements. TOP 3-5 DELIVERABLES: Exceed sales targets. Maintain high customer satisfaction levels. Implement effective visual merchandising. Optimize store operations for efficiency and profitability. Develop and lead a high-performing team. Certifications: Optional: Certifications in retail management, customer service, or sales are advantageous but not mandatory. Equal Opportunity Employer Globe promotes equal opportunity and does not tolerate discrimination throughout the employee lifecycle. Access our Diversity, Equity, and Inclusion Policy here . Make your passion part of your profession. Explore opportunities with us to create a Globe of Good. About Us Globe Telecom, Inc. is the leading telecommunications company in the Philippines, providing cellular, broadband, and mobile data services. We focus on enriching content offerings and simplifying technology to bring customers closer to what matters most. Recognized as one of Asia's Top Companies by ACES and a Best Employer by Stevie’s New York, our principal shareholders are Ayala Corp. and Singtel. We are a member of the Bridge Alliance, Asia Pacific's leading mobile alliance. Our purpose: In everything we do, we treat people right to create a Globe of Good. Our vision: We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Our mission: We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life. #J-18808-Ljbffr

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