Customer Experience Associate II

23 hours ago

Pasay, National Capital Region, Philippines Conduent Full time $104,000 - $130,878 per year

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.

Functional Knowledge

  • Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports the achievement of company goals by integrating teams for the best outcome.

Impact

  • Impacts a team through quality of services and information provided.
  • Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

  • Has no supervisory responsibilities.
  • Manages own workload.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.

  • Customer Experience Associate I

    1 week ago

    Pasay, National Capital Region, Philippines Conduent Full time ₱180,000 - ₱360,000 per year

    LocationPasay City, National Capital Region, PhilippinesCategoryCustomer Service & Transaction ProcessingReq ID16420Job TypeFull-time regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of...

  • Customer Experience Associate

    6 days ago

    Pasay, National Capital Region, Philippines Private Advertiser Full time ₱250,000 - ₱500,000 per year

    What we need:At least 6 months of proven customer support experience and good tenurityExcellent interpersonal skillsProficiency with Microsoft OfficeStrong verbal and written communication ability including active listening, conflict resolution and customer empathyCandidate can perform assigned tasks and projects quickly, accurately and expertCan start ASAP...

  • Customer Service Associate

    6 days ago

    Pasay, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time ₱250,000 - ₱500,000 per year

    Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead,...

  • Customer Service Associate

    22 hours ago

    Pasay, National Capital Region, Philippines Private Advertiser Full time ₱180,000 - ₱300,000 per year

    We would like to welcome you to the world of career opportunities within our Customer Service. We value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for a position that will require you to be fluent in the Spanish language.You'll be the...

  • Financial Customer Service Associate

    1 week ago

    Pasay, National Capital Region, Philippines J-K International Language Center Full time ₱240,000 - ₱360,000 per year

    Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 yearsPosition: Financial Customer Service AssociateCompany Industry: IT CompanyLocation: Pasay CityPostal Code: 1300Salary Offer: Php20,000-Php30,000Work Schedule: DayshiftWork Set Up:...

  • Customer Experience Ambassador

    6 days ago

    Pasay, National Capital Region, Philippines Globe Group Full time

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service,...

  • Customer Experience Ambassador

    4 days ago

    Pasay, National Capital Region, Philippines Globe Group Full time ₱200,000 - ₱250,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service,...

  • sales associate

    21 hours ago

    Pasay, National Capital Region, Philippines Development Strategists International Consulting Inc. Full time ₱150,000 - ₱250,000 per year

    WE ARE HIRINGWe are looking for a dedicated and committed Sales Associate who will oversee the Sales of our high quality beverages. There are incentives awaits plus complete benefits.SALES ASSOCIATE - NEWPORT WORLD RESORTSCore Responsibilities:Customer Interaction: Greeting customers, understanding their needs, and guiding them to appropriate products.Sales...

  • Sales Associate

    6 days ago

    Pasay, National Capital Region, Philippines P-LIM GROUP OF COMPANIES Full time ₱18,000 - ₱216,000 per year

    DIRECT HIRINGSALES ASSOCIATE - SM MOAJob Description:Demonstrating outstanding customer service and selling skills.Monitoring of stocks inventory.To promote the company's product.Maintains a professional attitude with sincerity and enthusiasm reflecting commitment to our customer.Develops a product knowledge by constant communication with superior for any...

  • Customer Associates

    6 days ago

    Pasay, National Capital Region, Philippines Private Advertiser Full time

    Urgent Hiring: Customer Service RepresentativesNo experience required — must be at least 1-year College level or College graduate with good English skills and willing to work onsite in MOA, Pasay. Offer: 19k-21k Basic pay/Up to ₱35,000 package, free Smartphone, HMO (includes dependents & parents up to 75), paid training, career growth, and more Fast...