Training and Development Manager

7 days ago

Pasay, Philippines SM Retail Full time

SM Retail Pasay, National Capital Region, Philippines Training and Development Manager SM Retail Pasay, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SM Retail The Training and Development Manager will be responsible for the design, implementation, and management of employee training programs. This includes assessing training needs, developing instructional materials, organizing training sessions, and evaluating program effectiveness. to empower store employees to deliver outstanding customer experiences and achieve sales targets. The job includes: Develop and deliver training programs on customer service, product knowledge, selling skills, and operational standards. Design engaging, interactive learning experiences (classroom, in-store, digital, and blended). Lead engagement programs (recognition, gamification, team-building activities) that motivate retail teams and boost morale. Organize engagement campaigns tied to training (e.g., selling challenges, customer service recognition programs. Track training effectiveness through KPIs. The job seeks: Bachelor’s Degree in Psychology, Behavioral Science or other related course At least 3 years of work experience in training and employee engagement Has track record in the development and conduct of training programs, preferably from the retail and other customer-service oriented industries Willing to travel and conduct branch visits Seniority level Mid-Senior level Employment type Full-time Job function Training, Human Resources, and Management Industries Insurance Agencies and Brokerages Retail Apparel and Fashion Referrals increase your chances of interviewing at SM Retail by 2x Get notified about new Training and Development Manager jobs in Pasay, National Capital Region, Philippines . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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