Operational Excellence Coordinator

19 hours ago

Metro Manila Philippines Buscojobs Full time

Operational Excellence Coordinator – Genpact (Manila)

Inviting applications for the role of Manager, Lean Six Sigma Quality.

Overview
Genpact is an advanced technology services company delivering value to leading enterprises globally. We drive AI, automation, and digital innovation to help companies get ahead and stay ahead. This role focuses on process improvement, operational excellence, and the application of Six Sigma in a BPO context.

Responsibilities

  • Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution, and Net Promoter Score (NPS).
  • Develop and execute Key Process Improvement and Digital Transformational Project Roadmaps for aligned businesses.
  • Interact with clients to understand business priorities and opportunities; lead BB level projects; coach and mentor Green Belts.
  • Provide leadership driving quality performance; identify gaps and drive process improvements.
  • Ensure use of problem-solving and root cause analysis; deploy frameworks to improve process performance on the shop floor.
  • Lead value-stream mapping and problem-solving workouts; monitor and audit deployed processes for effectiveness and efficiency.
  • Responsible for visual management of dashboards and metrics; generate business impact using CI methodologies and frameworks.

Qualifications

  • Six Sigma experience in a Business Process Outsourcing context.
  • Experience launching and mentoring operational improvement projects contributing to revenue, First Call Resolution, and NPS.
  • Preferred: experience with banking, financial services, and insurance clients.
  • Green Belt certification required at minimum.

Location & Other
Primary location: Philippines – Muntinlupa City. Education: Bachelor’s degree or equivalent. Job posted date: Sep 11, 2025; Unposting date: Ongoing. Equal Opportunity Employer statement retained.

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