Operational Excellence Coordinator

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Operational Excellence Coordinator – Genpact (Manila)

Inviting applications for the role of Manager, Lean Six Sigma Quality.

Overview
Genpact is an advanced technology services company delivering value to leading enterprises globally. We drive AI, automation, and digital innovation to help companies get ahead and stay ahead. This role focuses on process improvement, operational excellence, and the application of Six Sigma in a BPO context.

Responsibilities

  • Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution, and Net Promoter Score (NPS).
  • Develop and execute Key Process Improvement and Digital Transformational Project Roadmaps for aligned businesses.
  • Interact with clients to understand business priorities and opportunities; lead BB level projects; coach and mentor Green Belts.
  • Provide leadership driving quality performance; identify gaps and drive process improvements.
  • Ensure use of problem-solving and root cause analysis; deploy frameworks to improve process performance on the shop floor.
  • Lead value-stream mapping and problem-solving workouts; monitor and audit deployed processes for effectiveness and efficiency.
  • Responsible for visual management of dashboards and metrics; generate business impact using CI methodologies and frameworks.

Qualifications

  • Six Sigma experience in a Business Process Outsourcing context.
  • Experience launching and mentoring operational improvement projects contributing to revenue, First Call Resolution, and NPS.
  • Preferred: experience with banking, financial services, and insurance clients.
  • Green Belt certification required at minimum.

Location & Other
Primary location: Philippines – Muntinlupa City. Education: Bachelor’s degree or equivalent. Job posted date: Sep 11, 2025; Unposting date: Ongoing. Equal Opportunity Employer statement retained.

#J-18808-Ljbffr

  • Operations Excellence Industrial Engineer

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    The Standard Hospitality Group is a contemporary lifestyle brand whose purpose is to create momentous experiences through well-crafted dishes and unparalleled hospitality. The success of our brands, Yabu, Ippudo, Elephant Grounds, and Kiwami Japanese Foodhall , is due, in large part, to the determination and dedication possessed by every member of our team....

  • Operations Excellence

    4 days ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionJob Overview:You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.Key ResponsibilitiesData Analysis and Reporting:Conduct...

  • Operations Excellence

    4 days ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionJob Overview:You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.Key ResponsibilitiesData Analysis and Reporting:Conduct...

  • Operations Excellence

    4 days ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionJob Overview:You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.Key ResponsibilitiesData Analysis and Reporting:Conduct...

  • Operations Excellence

    4 days ago

    Manila, National Capital Region, Philippines Shopee Full time ₱1,200,000 - ₱3,600,000 per year

    Department OperationsLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Operations Excellence

    6 days ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱400,000 - ₱800,000 per year

    Job Description:Data Analysis and Reporting:Conduct in-depth data analysis to identify trends, patterns, and actionable insights.Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.Process Mapping and Documentation:Collaborate with cross-functional teams to document and map existing operational...

  • Operations Excellence

    2 days ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Data Analysis and Reporting:Conduct in-depth data analysis to identify trends, patterns, and actionable insights.Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.Process Mapping and Documentation:Collaborate with cross-functional teams to document and map existing operational...

  • 3Pl Operations Coordinator

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Multiple Operations Coordinator opportunities are listed with varied employers and locations. This refinement preserves the core responsibilities and qualifications across listings, consolidating them into clearly labeled sections for readability while using only allowed HTML tags. 3PL Operations Coordinator – Muntinlupa (Ayala Alabang area, NCR)...

  • Medical Operations Coordinator

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Medical Operations Coordinator Posted 1 day ago Job Description About us Global Rescue is the world's leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that...

  • Operations Maintenance Coordinator

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Operations Maintenance Coordinator jobs in Manila Posted 1 day ago Job Viewed Tap Again To Close Job Description Job Overview: The Sales Operations Associate provides essential support to both sales team and operational functions. This role involves close collaboration with various internal departments to ensure seamless operations and deliver exceptional...