Real Time Analyst
3 weeks ago
Overview The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Primary Duties and Responsibilities Real-time monitoring of all queues, making adjustments to task allocations driven by real-time trends Real-time monitoring of agents, ensuring adherence to their schedules, handling pending time-off requests and schedule changes, checking and flagging them according to their performance in terms of thresholds set for ACW, Hold Time, ATTR, ASA, etc. Build, maintain, and prepare hourly, intraday/end-of-day, weekly, and monthly reports while ensuring timeliness and accuracy of data. Analyze real-time volume trends and make staffing adjustments to ensure service level and productivity/efficiency goals are met. Coordinate and collaborate with Operations, IT, HR and other departments to ensure the smooth functioning of the production environment. Required Qualifications Minimum 1 year of experience as a Real Time Analyst in a call center environment and familiarity with Workforce functions required. 6 months using one of the following systems: Aspect eWFM, Blue Pumpkin, or IEX Some experience with call center reporting and metrics preferred Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required Strong Analytical Skills required to critically assess situations and make decisions in real time Excellent problem solving and decision-making skills Ability to operate effectively in a team environment Excellent oral and written communication skills and interpersonal skills Experience in handling Voice Chat and Back office Support Working Conditions Amenable to work in the office at Mandaluyong Can work on weekends and flexible working hours Willing to work on shifting schedules Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
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Real Time Analyst
2 weeks ago
, , Philippines Helpware Full timeRole Description The Real Time Analyst role is a full-time position located on-site in Metro Cebu. The Real Time Analyst will be responsible for monitoring and analyzing real-time data to optimize workforce management. Day-to-day tasks include tracking and reporting on key performance indicators, adjusting staffing levels based on changing needs, and...
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Real Time Analyst
2 weeks ago
, , Philippines Helpware Full timeCompany Description Helpware is dedicated to helping the world’s most innovative brands scale faster, smarter, and more sustainably. Combining AI-enabled BPM precision with world-class team dedication, we deliver measurable results across customer experience, technology, and growth marketing. Our simple approach involves the right people, the right...
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Real Time Analyst
5 days ago
, Pampanga, Philippines Sutherland Full time2 days ago Be among the first 25 applicants Direct message the job poster from Sutherland Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard‑working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us...
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Real Time Analyst
4 weeks ago
, , Philippines IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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WFM Analyst-Real Time
5 days ago
, Metro Manila, Philippines ibex Full timeJoin to apply for the WFM Analyst-Real Time role at ibex The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive...
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Licensed Real Estate Agent
2 weeks ago
, , Philippines Real Estate Matching - Real Estate Matching24 Full timeOverview The licensed real estate agent powered by Real Estate Matching24 is an independent real estate agent working on their own to help clients buy, sell, or rent properties. Tasks include market research, property listings, client meetings, contract preparation, property viewings, and negotiations to achieve clients’ goals. Agents must also conduct...
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Real Estate Agent
1 week ago
, Misamis Oriental, Philippines Remedios Real Estate Full timeReal Estate Agent Remedios Real Estate Salary: ₱10-15K (Monthly) On-site - Misamis Oriental Fresh Graduate/Student Bachelor Full-time Chat & Apply Job Description Will promote and sell properties within CDO Should have good negotiation skill Should also have good communication skills Saldy Pinalba Owner Remedios Real Estate Working Location Cagayan de Oro...
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Lead-Real Time Analyst
2 weeks ago
, Metro Manila, Philippines Sutherland Full timeAbout Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. Company Description We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence....
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Lead - Real Time Analyst
1 week ago
, Camarines Sur, Philippines Sutherland Global Full timeCompany Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Real Estate Agent
1 week ago
, Davao del Sur, Philippines AJMR Real State Corporation Full timeOverview A Real Estate Agent acts as an intermediary between buyers and sellers of property, facilitating the successful completion of real estate transactions. This involves a diverse range of activities, from marketing properties to negotiating deals and providing guidance to clients. Responsibilities Coordinate and facilitate real estate transactions...
