Lead-Real Time Analyst
23 hours ago
About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. Company Description We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Key Responsibilities Monitor real‑time call volumes, agent availability, and adherence to schedules. Analyze and respond to deviations in performance metrics, such as service levels, occupancy, and average handle time (AHT). Collaborate with team leaders and supervisors to address staffing gaps or overages in real time. Provide timely updates and recommendations to improve operational efficiency. Generate and distribute daily performance reports to stakeholders. Assist in scheduling adjustments, including breaks, meetings, and training sessions, to maintain workflow balance. Act as the first point of contact for escalations related to workforce management tools or processes. Qualifications Proven experience in workforce management or a similar role (preferably in a contact center environment). Strong analytical skills with the ability to interpret data and make quick decisions. Proficiency in workforce management tools. Excellent communication and collaboration skills. Ability to multitask and remain calm under pressure. Intermediate to advanced knowledge of Microsoft Excel or Google Sheets. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
-
Real Time Analyst
23 hours ago
, , Philippines Helpware Full timeRole Description The Real Time Analyst role is a full-time position located on-site in Metro Cebu. The Real Time Analyst will be responsible for monitoring and analyzing real-time data to optimize workforce management. Day-to-day tasks include tracking and reporting on key performance indicators, adjusting staffing levels based on changing needs, and...
-
Real Time Analyst
3 weeks ago
, , Philippines Buscojobs Full timeReal Time Analyst jobs in the Philippines Explore Real Time Analyst opportunities that focus on optimizing operations through real-time data analysis, queue management, and staffing decisions. Real Time Analysts monitor live data streams, identify trends, and provide actionable recommendations to stakeholders to improve efficiency and service levels. They...
-
Real Time Analyst
4 weeks ago
, Metro Manila, Philippines Buscojobs Full timeReal Time Analyst Workforce (Wfm) (Eh 2228) Mandaluyong, National Capital Region Accenture Posted today Job Description Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world! Responsibilities Acts as 1st level of escalation of Intraday Analysts in terms of misses in...
-
Real Time Analyst
1 week ago
, , Philippines Remitly, Inc. Full timeOverview The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Primary Duties and Responsibilities Real-time monitoring of all queues,...
-
Real Time Analyst
1 week ago
Manila, Philippines Remitly Inc. Full timeReal Time Analyst page is loaded## Real Time Analystlocations: Manila, Phillippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 18, 2025 (7 days left to apply)job requisition id: R\_ **Job Description:**.The**Real-Time Analyst (RTA)** is responsible for real time monitoring, tracking, communicating and reporting on...
-
Workforce Real Time Analyst
4 weeks ago
, , Philippines Buscojobs Full timeReal Time Analyst Binan Jobs in the Philippines Posted 335 days ago • Job Viewed This listing contains multiple roles across different companies. Below are the described positions with their responsibilities and qualifications as originally provided, reformatted for clarity and accessibility. All content is kept verbatim in essence, with structure...
-
Real Time Analyst
2 weeks ago
, , Philippines IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Real-Time Analyst
6 minutes ago
Manila, National Capital Region, Philippines Innodata Knowledge Services, Inc. Full time $40,000 - $80,000 per yearJob Summary:The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by making real-time adjustments to scheduling, routing, and resource allocation. This role...
-
Lead-Real Time Analyst
3 days ago
Manila, Philippines Sutherland Global Full timeCompany Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence....
-
Lead-Real Time Analyst
22 hours ago
Manila, Philippines Sutherland Full timeArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions...
