Lead-Real Time Analyst
3 weeks ago
About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. Company Description We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Key Responsibilities Monitor real‑time call volumes, agent availability, and adherence to schedules. Analyze and respond to deviations in performance metrics, such as service levels, occupancy, and average handle time (AHT). Collaborate with team leaders and supervisors to address staffing gaps or overages in real time. Provide timely updates and recommendations to improve operational efficiency. Generate and distribute daily performance reports to stakeholders. Assist in scheduling adjustments, including breaks, meetings, and training sessions, to maintain workflow balance. Act as the first point of contact for escalations related to workforce management tools or processes. Qualifications Proven experience in workforce management or a similar role (preferably in a contact center environment). Strong analytical skills with the ability to interpret data and make quick decisions. Proficiency in workforce management tools. Excellent communication and collaboration skills. Ability to multitask and remain calm under pressure. Intermediate to advanced knowledge of Microsoft Excel or Google Sheets. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Real Time Analyst
3 weeks ago
, , Philippines Helpware Full timeRole Description The Real Time Analyst role is a full-time position located on-site in Metro Cebu. The Real Time Analyst will be responsible for monitoring and analyzing real-time data to optimize workforce management. Day-to-day tasks include tracking and reporting on key performance indicators, adjusting staffing levels based on changing needs, and...
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WFM Analyst-Real Time
2 weeks ago
, Metro Manila, Philippines ibex Full timeJoin to apply for the WFM Analyst-Real Time role at ibex The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive...
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Real Time Analyst
3 weeks ago
, , Philippines Helpware Full timeCompany Description Helpware is dedicated to helping the world’s most innovative brands scale faster, smarter, and more sustainably. Combining AI-enabled BPM precision with world-class team dedication, we deliver measurable results across customer experience, technology, and growth marketing. Our simple approach involves the right people, the right...
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Real Time Analyst- PH
4 days ago
, Metro Manila, Philippines Compass Experience Labs Full timeMEET COMPASS We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you...
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Real Time Analyst- PH
3 days ago
, Metro Manila, Philippines Compass Experience Labs Full timeMEET COMPASS We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you...
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Real Time Analyst
2 weeks ago
, Pampanga, Philippines Sutherland Full time2 days ago Be among the first 25 applicants Direct message the job poster from Sutherland Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard‑working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us...
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Lead - Real Time Analyst
6 days ago
, Camarines Sur, Philippines Sutherland Global Full timeCompany Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Lead - Real Time Analyst
2 weeks ago
, Camarines Sur, Philippines Sutherland Global Full timeCompany Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Lead-Real Time Analyst
3 weeks ago
Manila, Philippines Sutherland Global Full timeCompany Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence....
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Lead-Real Time Analyst
3 weeks ago
Manila, Philippines Sutherland Full timeArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions...
