Real Time Analyst

Role Description The Real Time Analyst role is a full-time position located on-site in Metro Cebu. The Real Time Analyst will be responsible for monitoring and analyzing real-time data to optimize workforce management. Day-to-day tasks include tracking and reporting on key performance indicators, adjusting staffing levels based on changing needs, and...

Real Time Analyst jobs in the Philippines Explore Real Time Analyst opportunities that focus on optimizing operations through real-time data analysis, queue management, and staffing decisions. Real Time Analysts monitor live data streams, identify trends, and provide actionable recommendations to stakeholders to improve efficiency and service levels. They...

Overview The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Primary Duties and Responsibilities Real-time monitoring of all queues,...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

About the WFM Team Our Workforce Management (WFM) team ensures operational stability by combining smart planning with real-time execution. We forecast demand, develop staffing plans, and make adjustments in real-time to keep performance on track and minimize disruptions. By protecting service commitments and driving consistency, we help Thumbtack deliver a...

Overview The licensed real estate agent powered by Real Estate Matching24 is an independent real estate agent working on their own to help clients buy, sell, or rent properties. Tasks include market research, property listings, client meetings, contract preparation, property viewings, and negotiations to achieve clients’ goals. Agents must also conduct...

Responsibilities Manage Real Time exceptions in a large call center environment Provide communication to and from Operations and other support departments for escalation of service-impacting issues Oversee call flow, real time, through workforce management tool(i.e. EIX) Monitor intra-day call and work volume as compared to forecast Completes real time...

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. Company Description We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence....

Job Description Multiple job openings for Reporting Analyst positions are available. Responsibilities and qualifications vary by role but generally include developing reporting solutions, analyzing data, and collaborating with stakeholders. Common Responsibilities: Develop and maintain reports and analytics solutions Analyze data to identify trends and...

We are seeking a driven Appointment Setting Manager (B2B) to lead and support our team of cold callers and appointment setters. In this role, you’ll be responsible for overseeing team performance, ensuring accountability, and implementing strategies to maintain a steady flow of qualified appointments. The ideal candidate will have proven leadership...