Incident Manager

6 days ago

Manila, Philippines Hammerjack Pty Ltd Full time

Must-Have 5+ years of Experience in Supporting & Leading Infrastructure projects in banking domain Ability to connect various incidents happening in the environment and invoke Major Incident Management team if required. Good Verbal & Written communication skills. Thorough understanding of Infrastructure terminologies Ability to work in 24x7 shift model Ability to resolve incidents as per the agreed SLA by identifying or engaging the required stakeholders. Documenting & communicating the incident status to all required stakeholders. Ability to do complete RCA independently where feasible or drive for RCA. Good-to-Have ITIL Certification Handled Major Incidents independently Responsibility of / Expectations from the Role End to End ownership of the Incidents, SLA & RCA Escalation Management Stakeholder Management Achieve SLA and Own RCA. Details of The Role (For Candidate Briefing) Should have experience in Supporting Infrastructure projects in banking domain #J-18808-Ljbffr

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