Incident Management Lead

7 days ago

Manila, National Capital Region, Philippines GCash Full time ₱104,000 - ₱130,878 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Responsibilities

  • Incident Management Activities
  • Validates operational & technology risk incidents reported and reviews the details of the incident provided.
  • Facilitates analysis on the root causes of incidents and coordinates with relevant stakeholders for investigation as necessary.
  • Supports incident investigation by joining briefing and war rooms as needed.
  • Liaises with different business units in understanding and remediating incidents to improve the overall risk health and control environment.
  • Monitors committed action plans that will address incidents reported and propose process/control improvement as needed.
  • Prepares reports for senior management and board committee presentation.
  • Governance, Reporting and Escalations
  • Assists in the preparation of reports on operational and technical risk incidents, issues and decisions to senior management on a regular basis.

Qualifications

  • Bachelor's degree in Accounting, Finance, Economics, Statistics, Business with 2 or more years of solid work experience in the financial or fintech industry handling risk, data, incident management, and/or controls.
  • Excellent interpersonal and communication skills
  • Detail-oriented
  • Independent and be able to work under pressure
  • Good understanding of process management, internal controls and risk management
  • High level of integrity and take ownership and accountability of results

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

  • Incident Manager

    7 days ago

    Manila, National Capital Region, Philippines TENTEN Partners Full time ₱4,200,000 per year

    Join us in partnership with a leading financial institution to hire anIncident Managerresponsible for safeguarding mission-critical systems and ensuring seamless operations.You will serve as thecentral point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will ensure rapid...

  • Incident Manager

    7 days ago

    Manila, National Capital Region, Philippines NYGC Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Qualification: Bachelor's Degree in an IT-related, Management, Engineering or Computer Science fieldAt least 3 years of experience in Incident Management, Problem and Change Management and IT OperationsStrong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client,...

  • Major Incident Manager

    7 days ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    We are Hiring: Incident ManagerJob Qualification:Bachelor's Degree in an IT-related, Management, Engineering or Computer Science fieldAt least 3 years of experience in Incident Management, Problem and Change Management and IT OperationsStrong verbal and written communication skills, with the ability to translate technical information to business terminology...

  • Situations Manager/Incident Manager

    3 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Job RequirementsWe are looking for a skilled and proactive Situation Manager with at least 2 years of experience managing network incidents. The ideal candidate will have a certification related to network technologies (e.g., CCNA, CCNP, CCDP, JNCIA, JNCIE ) and strong communication skills to efficiently handle incidents, coordinate between teams, and ensure...

  • Incident Response Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines QBE Insurance Group Full time

    Incident Response Specialist page is loadedIncident Response SpecialistApply locations PHI - Manila time type Full time posted on Posted Yesterday job requisition id 341283Primary DetailsTime Type: Full timeWorker Type: EmployeeIncident Response Specialist, Group CyberReporting to the GSOC Lead, the Incident Response Specialist will be a key member of our...

  • Incidents & Escalations Specialist

    7 days ago

    Manila, National Capital Region, Philippines Zendesk Full time $80,000 - $100,000 per year

    Who we're looking forWe are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and escalation...

  • Incident Response Analyst

    5 days ago

    Manila, National Capital Region, Philippines Ciena Full time ₱1,200,000 - ₱2,400,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Incident Response Analyst

    7 days ago

    Manila, National Capital Region, Philippines Ciena Full time ₱1,200,000 - ₱2,400,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Incident Response Senior Associate

    4 weeks ago

    Manila, National Capital Region, Philippines DTCC Full time

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and...

  • Incident Response Senior Associate

    3 days ago

    Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and...