Incident Manager

6 days ago


Metro Manila Philippines Nezda Global Full time

About the Company Join a leading financial institution that powers digital banking and financial services across the Philippines. You’ll be part of a Service Management team that ensures continuity, stability, and rapid recovery during major incidents. About the Role As a Major Incident Manager, you’ll be the single point of control during crisis situations — driving incident resolution, managing stakeholders, and ensuring timely communication and root cause analysis (RCA) closure. Key Responsibilities Own and manage war rooms end-to-end for critical incidents. Lead escalation and stakeholder communication across CxO, business, and technology teams. Drive RCA activities and ensure timely deployment of solutions. Provide regular updates and reports to business and technical stakeholders. Maintain composure under pressure in a 24x7 operational model. Must-Have Qualifications 15–20 years of experience in Major Incident Management within the banking domain . Strong verbal and written communication skills. Willingness to work in a 24x7 shift model . Ability to work in a fast-paced, high-pressure environment while maintaining solution focus. Good-to-Have ITIL Certification. Hands‑on experience independently handling major infrastructure incidents. Seniority level Mid‑Senior level Employment type Full‑time Job function Management Industries Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and Staffing and Recruiting #J-18808-Ljbffr


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