Senior Executive, Customer Success

1 week ago

Southern Manila District, Philippines Teleport Full time

Overview

About Us
We've got modern day solutions for all your modern day delivery woes.

In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.
Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.
A DAY IN A LIFE as a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Responsibilities
  • Guide merchant base throughout their customer journey – from onboarding through to repeat orders
  • Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value
  • Monitor delivery shipments from start to finish to ensure successful delivery
  • Take ownership of escalated delivery issues and follow problems through to resolution
  • Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
  • Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
  • Educate customers on the most recent updates and enhancements to our products/services
  • Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings
  • Monitor performance and end-to-end movement of deliveries be it across external or internal parties
Qualifications
  • Proven ability to collaborate internally with cross-functional teams
  • Results and performance driven, preferring data to drive your everyday decisions
  • Able to operate successfully in a lean, fast-paced organization to scale quickly
  • Self-motivated with a focus to exceed set goals
  • Comfortable adapting to new technologies
  • At least an undergraduate degree, any discipline; advanced degree a plus
  • 2-3 years of work experience in Key Account Management, Operations or Customer Service
  • Important note: The shortlisted candidates will be contacted via WhatsApp or email.
#J-18808-Ljbffr

  • Customer Success

    3 weeks ago

    Southern Manila District, Philippines Therainmakerfamily Full time

    Overview The Customer Success Specialist plays a critical role in supporting various experiences throughout the Rainmaker customer experience. This position requires exceptional communication, problem-solving, and acute attention to detail to serve our customers at the highest level and deliver excellence and value with every interaction. This role includes...

  • Customer Success Specialist

    3 weeks ago

    Southern Manila District, Philippines Fresh Prints Full time

    Frontier is a subsidiary of Fresh Prints . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that —...

  • Customer Success Manager

    3 weeks ago

    Southern Manila District, Philippines LegalMatch Full time

    Overview We're looking for a data-driven Customer Success Manager to join our Customer Experience Team. This role is key to improving customer retention by designing smarter user experiences and implementing churn reduction strategies. You will work cross-functionally to identify friction points, propose solutions, and track the impact of initiatives that...

  • Senior Customer Success Manager

    1 week ago

    Eastern Manila District, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Senior Customer Success Executive

    3 weeks ago

    Manila, Philippines Story Terrace Inc. Full time

    The Position You will be a Lead Customer Success Manager for our customers in the Philippines market. You are responsible for your customers’ successful outcomes with our solutions, driving their adoption and understanding of the value they bring. Additionally, you will design, agree on, and execute your customers’ account plans and own the successful...

  • Customer Success Enablement Manager

    3 weeks ago

    Southern Manila District, Philippines Boundless Immigration Full time

    Customer Success Enablement Manager Functionality: CSO, Business; Client Success Boundless Inc. Cebu, Philippines Your Mission As a Customer Success Enablement Manager at Boundless, you’ll drive operational efficiency and enhance client satisfaction by supporting immigration case progression, maintaining data accuracy, and facilitating internal...

  • Senior Account Executive, Majors

    1 week ago

    Southern Manila District, Philippines Buscojobs Full time

    Schools jobs in Santa Rosa, Laguna Job Description Delve Recruitment is a recruitment agency dedicated to connecting top talent with career opportunities that align with their goals. This is a full-time, remote opportunity with working hours from 10:45 PM to 7:00 AM Philippine Standard Time, Monday to Friday. Client Acquisitions Associate: As a Client...

  • Customer Success Executive

    5 hours ago

    , Metro Manila, Philippines 株式会社UKABU Full time

    Customer Success Executive Position: Sales & Customer Success (Japanese Required / Manila Local Hire) Location: Manila, Philippines About UKABU UKABU is a Japan-based SaaS startup with a vision to empower people who engage with customers through technology. We provide an AI-driven conversation support tool for sales and call centers, helping anyone deliver...

  • Customer Success Executive

    1 week ago

    Manila, National Capital Region, Philippines BruntWork Full time ₱400,000 - ₱1,200,000 per year

    This is a remote position. Schedule:Mondays to Fridays, 7:00 am to 11:00 am (GMT) 20 hours per week The hours are designed to best support our growing Australian customer base. There is potential to increase to full-time hours as the business grows, but we are equally open to candidates who prefer to remain part-time. About the role: The company is the...

  • Customer Success Executive

    7 days ago

    Phil-Am, Metro Manila, Philippines The Insurance Concierge Full time ₱600,000 - ₱1,200,000 per year

    About usAt The Insurance Concierge, we specialise in providing tailored global health and medical insurance solutions for individuals and businesses across the world. Whether relocating or traveling, our clients enjoy seamless, reliable coverage wherever life takes them. We've proudly supported corporations, C-level executives, and discerning travelers in...