Senior Customer Success Manager

2 weeks ago

Manila, National Capital Region, Philippines ETP Group Full time ₱60,000 - ₱180,000 per year

Company Description

ETP Group is a leading Unified Commerce Software company with a 36-year track record of delivering enterprise-class retail technology solutions. Market-leading retailers in the Asia Pacific region rely on ETP across hundreds of thousands of employees, over 500 brands, and across 24 countries. ETP's comprehensive AI-powered solution suites, ETP Unify and Ordazzle, cover a broad range of e-commerce and retail functionalities, including POS, CRM, OMS, PIM, Unified Inventory, and logistics management. ETP's strength lies in its ability to provide robust and innovative retail solutions built with scalable and secure technology, enabling businesses to focus on growth and strategic initiatives.

Role Description

This is a full-time hybrid role for a Senior Customer Success Manager located in Manila, with some work-from-home flexibility. The Senior Customer Success Manager will be responsible for ensuring customer satisfaction and retention, building and maintaining strong relationships with customers, and providing top-tier customer service. They will analyze customer feedback and data to identify areas for improvement and strategic opportunities to enhance the customer experience.

Qualifications

  • Skills in Customer Satisfaction, Customer Retention, and Customer Service
  • Strong Relationship Building skills with the top management level
  • Excellent Analytical Skills to interpret customer data and feedback
  • Outstanding written and verbal communication skills
  • Ability to work independently in a hybrid work environment
  • Experience in managing customer success teams is a plus
  • Bachelor's degree in Business, Marketing, or a related field
  • with 5 years account management experience and selling skills

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