Customer Success Manager Sr

Customer Success Manager Sr Location: Dayforce Manila, National Capital Region, Philippines Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise – Makes Work Life Better™ – reflects our commitment to employees, customers, partners, and communities globally. About the Opportunity Dayforce is currently seeking a dynamic Customer Success Manager Sr. You will assume a key role as a champion for our enterprise customers. As a trusted advocate, you will think strategically and drive quantifiable value to our customers via our products and services. Responsibilities Lead partnering with customer on development of joint customer success plans, value plans and other essential customer assets. Review and maintain such joint assets on a regular basis, contribute to ongoing improvement and evolution of such assets, maintain regular monthly and quarterly cadence and facilitate executive success reviews. Conduct regular customer meetings with accounts within designated portfolio in accordance with governance framework and leading industry trends. Orchestrate partnership with the sales teams, services teams and partners to ensure success of Dayforce opportunities within the customer base. Proactively identify revenue opportunities and leads and pass them on to sales for execution. Demonstrate strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationships. Lead preparation and presentation of business proposals, analyzing commercial data and making commercially sustainable, profitable recommendations. Generate revenue as and when required from existing customer base, e.g., recommending/promoting value added services, participating in sales performance incentive programs. Develop account and territory plans for designated customers, maximize growth potential, customer maturity progression, improve retention and on‑time renewals, and secure advocates and referenceable customers. Maintain a high level of customer retention rate based on strong customer satisfaction, ensuring customers are reference-able for new sales prospects. Operational excellence and ongoing improvement of managing and maintaining up‑to‑date customer contracts and renewals, reflecting the services engaged for and the expectations of the customers. Act as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing customer’s expectations. Anticipate customer future requirements and provide broader industry/vertical/geo insights based on external and internal information. Maintain customer details in Salesforce and help evolve our CRM setup to meet ongoing changing needs of the business. Identify solutions for greater and faster time to value through understanding of customer requirements, external context, and researching the options available in our product and service offerings. Manage regional User Groups, attend customer days, case studies and testimonials. Qualifications & Experience 7+ years’ experience in a customer facing role or equivalent combination of education and experience. Foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry. Ability to build relationships with a number of stakeholders across the business internally and externally. Executive presence, confidence and credibility. Excellent communication skills in English, written and verbal. Proficiency in using MS Office, Salesforce CRM or similar tool. Manage multiple, concurrent ongoing engagements and prioritize competing priorities. Benefits Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace all individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Fraudulent Recruiting: Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Software Development #J-18808-Ljbffr