Sr. IT Application Specialist

2 weeks ago

Pasig, Philippines Michael Page Full time
  • Certifications and Training for ServiceNow
  • Once or Twice a Month Onsite Hybrid Setup and Work-life balance (GPTW certified)

About Our Client

A global engineering and advisory firm providing multidisciplinary services across the full asset lifecycle. It is recognized for its inclusive culture, flexible work arrangements, and high employee satisfaction.

Job Description

  • Actively oversee the ServiceNow platform's health and performance by performing preventive maintenance, addressing issues promptly, monitoring system performance, and identifying potential problems early
  • Lead ongoing enhancements to the platform to improve processes and enhance the user experience
  • Maintain thorough documentation of all development activities, including use cases, configurations, customizations, and integrations, to support easy maintenance, knowledge sharing, and efficient future development
  • Collaborate with colleagues and teams to resolve issues and ensure process consistency
  • Commit to the company's safety culture by understanding and exemplifying safety responsibilities, and actively contributing to the implementation of safe work practices

The Successful Applicant

  • Tertiary qualifications in Computer Science or a related discipline
  • With at least 4 years' experience in implementation/customisation and administration of ServiceNow ITSM and ITOM
  • Strong experience in application development and support in a Global Shared Services set up
  • Extensive experience in ServiceNow ITSM and ITOM.
  • Experienced in platform configuration and customization, including scripting and workflow automation, to meet business requirements and deliver solutions that adhere to best practices.
  • Proficient in analysing requirements, designing and building service request fulfilment workflows, and developing comprehensive documentation.
  • Experienced in ServiceNow integrations with external systems using Orchestration, Web Services, Soap calls, etc. to sync, manipulate and maintain data between ServiceNow and other systems
  • Strong troubleshooting, monitoring, and incident resolution skills.
  • Experienced in ServiceNow OOTB reporting, and dashboard creation.
  • Experienced in maintaining security requirements within ServiceNow instances, including but not limited to tasks such as security patch installation, upgrades, cloning, etc
  • Solid understanding of IT infrastructure, ITSM, ITOM, CMDB, asset management business process and e-bonding solutions
  • Capable of creating automated test frameworks and providing estimates.
  • Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
  • Excellent Communication Skills to technical and non-technical audience.
  • Strong Stakeholder Management skills and has worked with a diverse set of stakeholders
  • Experience in Agile methodology and Scrum

What's on Offer

  • Permanent position with opportunities for professional growth.
  • Be part of a large organization in the industrial/manufacturing industry.
  • Supportive work environment with access to the latest technology and tools.
  • Comprehensive benefits package tailored to employee needs.
  • Certifications and Training for ServiceNow
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